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RodneyOr Posted:
Хо
95;у
во
89;по&
#1083;ьk
9;ов&
...

In The Forum:
Vonage
Topic:
Кто об&
On Sep 02, 2014 at 20:36:39

UncleDuck Posted:
The quality of
voicemail has
deteriorated to
the point that it
requires listening
...

In The Forum:
Vonage
Topic:
Voicemail Quality and Playback Issues
On Aug 19, 2014 at 17:20:01

Snack Posted:
On a wired
connection, just
connect the Vonage
to the ethernet
port of the hotel
...

In The Forum:
Vonage
Topic:
Using Vonage in a hotel
On Aug 06, 2014 at 19:22:31

Bill18164 Posted:
...
In The Forum:
Vonage
Topic:
Voicemail Problem
On Jul 24, 2014 at 22:15:20

justwarner Posted:
...
In The Forum:
Vonage
Topic:
IP PBX for small business
On Jul 24, 2014 at 07:44:54

adamnmurad Posted:
I talk very, very
infrequently on
the phone. I'm
thinking of
switching to a
data-only
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Jul 21, 2014 at 14:29:35

szurcsii Posted:
Hey! I'm
planning to build
my own voip alarm
system. I found a
guide that looks
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Alarm systems and VOIP
On Jun 27, 2014 at 01:09:10

DSewhuk Posted:
The last week I
have seen a
similar issue. I
have gotten 2
simultaneous calls
outbound
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Jun 11, 2014 at 23:25:10

HtomSirveaux Posted:
Rather than be
long and wordy,
I'll get right to
the point(s): -
Have had VDV23
...

In The Forum:
Vonage
Topic:
VDV23 - Max Upstream?
On Jun 10, 2014 at 18:18:46

revrob Posted:
...
In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On May 22, 2014 at 16:45:07


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Vonage All calls for you will terminate through the same point from non Vonage lines to



All calls for you will terminate through the same point from non Vonage lines to the Vonage network. Depending upon which market your phone number comes from will determine which Vonage partner carrier's switch your number is built into. When a call hits their switch, they send the call to a Vonage inbound GW in a specific location. So regardless of where the caller is or who their phone company is, all Inbound calls to your phone number enter Vonage's network at the same point.

Example:

Your number is from Boston, MA. Vonage's partner carrier for that market is Focal. The trunk groups for this market from Focal to Vonage terminate in the Vonage NYC datacenter. If you receive a call from your next door neighbor or from a caller located in China, both calls will hit the Focal switch for Boston and be transported to Vonage's trunk group in NYC. So there is no difference of who the caller is. All inbound calls to your number route the same.


Now, what might be different is the transport path between the caller's company SunCom and Vonage's carrier Focal. There are many different underlying providers that route calls in between 2 end points. Calls do not route from Point A to Point B for the most part unless it is an in network call. So the issue could be a fiber run or a specific T-1 trunk group that sits somewhere in between SunCom, the carrier they are sending the calls to in order to reach Focal.


The best course of action is to have the caller open a ticket with SunCom and provide all the details of the caller's experience.(1 way audio, dead air, echo). Once they have a ticket #, contact Vonage and ask to be transferred to Advanced Operations. Tell the person you speak in Advanced Operations exactly what the problem is and address the points I speak about in this post. Also provide them with the SunCom ticket number. They will open up and ticket with your inbound provider and reference the SunCom ticket #. If they fail to properly handle this issue, get their name and PM it to me.


There is no guarantee that Vonage's provider will be able to resolve this for you since this is NOT an issue with their trunks. It is most likely an issue with the trunks of an underlying carrier in between as mentioned before. This is rare but I have seen it a few times before where a specific trunk group is not configured properly so the D channel will set up the call and B channels will show activity yet no audio is being passed.


Also be aware that in the case of both SunCom and Vonage's inbound carrier, test calls from the caller to you will be required and may require many as the calls will need to be trapped to see where they go.



Read The Full Thread:

Problems with inbound calls from SunCom


I have one frequent caller, on SunCom wireless who almost always has a problem.
Did you ever think that it might be a SunCom problem, not vonage. If that is the only
Yes of course, but that's neither here nor there. Any suggestion to remediate?
Excellent, thank you
Great explanation, this shoul be a sticky on this forum on how calls are routed! BTW,
Well the use of Focal and Boston was only for an example. I don't know what market
That was exactly the information I was looking for. THANKS! I always wrongly

VonTechMgr posted "All calls for you will terminate through the same point from non Vonage lines to" on 12/15/2008

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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