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Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


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Vonage All calls for you will terminate through the same point from non Vonage lines to



All calls for you will terminate through the same point from non Vonage lines to the Vonage network. Depending upon which market your phone number comes from will determine which Vonage partner carrier's switch your number is built into. When a call hits their switch, they send the call to a Vonage inbound GW in a specific location. So regardless of where the caller is or who their phone company is, all Inbound calls to your phone number enter Vonage's network at the same point.

Example:

Your number is from Boston, MA. Vonage's partner carrier for that market is Focal. The trunk groups for this market from Focal to Vonage terminate in the Vonage NYC datacenter. If you receive a call from your next door neighbor or from a caller located in China, both calls will hit the Focal switch for Boston and be transported to Vonage's trunk group in NYC. So there is no difference of who the caller is. All inbound calls to your number route the same.


Now, what might be different is the transport path between the caller's company SunCom and Vonage's carrier Focal. There are many different underlying providers that route calls in between 2 end points. Calls do not route from Point A to Point B for the most part unless it is an in network call. So the issue could be a fiber run or a specific T-1 trunk group that sits somewhere in between SunCom, the carrier they are sending the calls to in order to reach Focal.


The best course of action is to have the caller open a ticket with SunCom and provide all the details of the caller's experience.(1 way audio, dead air, echo). Once they have a ticket #, contact Vonage and ask to be transferred to Advanced Operations. Tell the person you speak in Advanced Operations exactly what the problem is and address the points I speak about in this post. Also provide them with the SunCom ticket number. They will open up and ticket with your inbound provider and reference the SunCom ticket #. If they fail to properly handle this issue, get their name and PM it to me.


There is no guarantee that Vonage's provider will be able to resolve this for you since this is NOT an issue with their trunks. It is most likely an issue with the trunks of an underlying carrier in between as mentioned before. This is rare but I have seen it a few times before where a specific trunk group is not configured properly so the D channel will set up the call and B channels will show activity yet no audio is being passed.


Also be aware that in the case of both SunCom and Vonage's inbound carrier, test calls from the caller to you will be required and may require many as the calls will need to be trapped to see where they go.



Read The Full Thread:

Problems with inbound calls from SunCom


I have one frequent caller, on SunCom wireless who almost always has a problem.
Did you ever think that it might be a SunCom problem, not vonage. If that is the only
Yes of course, but that's neither here nor there. Any suggestion to remediate?
Excellent, thank you
Great explanation, this shoul be a sticky on this forum on how calls are routed! BTW,
Well the use of Focal and Boston was only for an example. I don't know what market
That was exactly the information I was looking for. THANKS! I always wrongly

VonTechMgr posted "All calls for you will terminate through the same point from non Vonage lines to" on 12/15/2008

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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