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mikebrown Posted:
there, Please
check out -

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Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

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How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

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Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

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Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

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Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

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On Jan 11, 2017 at 01:07:21

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Vonage All, I have no dial tone and customer service seems to be unable to help me.


I have no dial tone and customer service seems to be unable to help me. I'll start by posting the info requested in the sticky, then I'll go over what has been done to date:

- I am located in a northern suburb of Indianapolis, IN.
- I have cable service from BrightHouse Networks and RoadRunner/TimeWarner.
- I have 2Meg upload speed and 5Meg download speed, as advertised by BrightHouse/RoadRunner. Real speed is about 1.5/4.5.
- Modem is a scientific american Webstar.
- ATA is a reconditioned motorola VT1005
- My network is Cable Modem -> ATA -> Hub -> 3 computers. The dial tone issue still exists if I remove the hub and reboot connected to one computer, so the hub isn't the problem.
- Issue is no dial tone. Telephone gets electricity.

Voip Test Results:
Speed test statistics
Download speed: 4855344 bps
Upload speed: 1497600 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 34 ms
Average download pause: 6 ms
Minimum round trip time to server: 40 ms
Average round trip time to server: 40 ms

Voip test statistics
Jitter: you -> server: 2.9 ms
Jitter: server -> you: 8.4 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 25
Estimated MOS score: 3.9

Okay, now what has been done to date.
I have been a Vonage customer since 2003. I've moved across country and changed ISPs three times without issue.

Then, I switched ISP service from AT&T to BrightHouse cable.

After I hooked up bright house cable, my ATA broke (service call #12402503) and was replaced because customer support thought the PC jack was faulty.

Since then, two replacement ATAs have been unable to give me a dial tone. I have tried the following:
- Replacing the ATA
- Changing the network configuration. Router ahead of ATA, router behind ATA, no router, no hub, no computer. Nothing changes.
- Rebooting the network many times.
- Changing the LINE port and registering the change with Vonage.
- Checking my network speed.
- Three service calls (12402503, 13410815, 13378334)
- Verifying that I get a solid green status light
- Changing telephones and telephone cords
- Changing network cables

Next, I was going to try a new ATA (again). I have recently purchased a used ATA on ebay, a Linksys RT31P2, hoping a different device would resolve the issues (and I haven't had much luck with the VT1005 as of late). I haven't yet received the Linksys device.

Any advice on how to fix the issue or get the call escalated with Vonage? My phone has been forwarding to cell for two months, and it's starting to get annoying.

Thank you,

Read The Full Thread:

No dial tone - Not a new customer

The fact that calls are forwarding to your cell, assuming that this is an automatic
Thank you very much - yes, both of those statements are true, and I will try the business
By "business folk" do you mean regular customer service reps? If that is the case,
Hard to say, but if you haven't had service for 2 months, you don't have much to lose.
Thanks all, Mysteriously, it fixed itself at the same moment the Weekly World
You've lost me.
Sorry, bad joke. The Weekly World News is a newspaper that specializes in

alevine posted "All, I have no dial tone and customer service seems to be unable to help me." on 08/14/2007

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