Vonage Forum Menu

Vonage Forums

Vonage VoIP Forum

sandyj Posted:
The last few days
I've gotten a
couple of calls
from angry people
demanding that...
In The Forum:
Vonage
Topic:
Someone is using my phone number? Hacked?
On May 18, 2012 at 20:07:46

vrtlassit7 Posted:
Can anyone help me
figure out a
solution to create
a virtual
attendant? I own
a small...
In The Forum:
VoIP Feature Wish List
Topic:
Virtual Attendant
On May 18, 2012 at 07:53:07

rodisport Posted:
I have had this
problem for more
than 4 months now
when i call some
one it doesn't...
In The Forum:
Vonage UK
Topic:
no ringing tone
On May 14, 2012 at 18:17:44

js123 Posted:
we already have
vonage device how
can i reactivate
the service and
what is the
procedure....
In The Forum:
Vonage
Topic:
how to reactivate the service
On May 12, 2012 at 14:57:39

dconnor Posted:
A photo would be
helpful....
In The Forum:
Hard Wiring - Installation
Topic:
Problem with home wireup
On May 08, 2012 at 10:47:17

rival Posted:
Thank you! This
was my exact
problem. Outgoing
calls would fail,
incoming calls...
In The Forum:
Vonage
Topic:
Dial tone ok, incoming calls ok, no outgoing calls
On May 03, 2012 at 21:11:35

stevejone Posted:
This is really a
good topic.It
gives a quite
detailed
information about
the jammer...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 03, 2012 at 11:29:58

MiveAmige Posted:
The nature of a
cell phone jammer

By
mobile jammer
(jammer, cell ph...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 02, 2012 at 18:55:02

cotswold Posted:
I spoke to tech
support last night
and was promised a
call back in 10
minutes...the...
In The Forum:
Vonage UK
Topic:
transfered calls to mobile come up as "unknown"
On May 02, 2012 at 03:35:55

stevejone Posted:
I too have the
same kind of
problem of getting
unknown
calls. ____
______________...
In The Forum:
Vonage UK
Topic:
transfered calls to mobile come up as "unknown"
On May 02, 2012 at 03:27:16

Vonage VoIP Forums

Vonage In The News

Vonage Offers Free Calling to Latin American Destinations this Mother's Day Weekend

Vonage World® Now Includes Free Calling to Pakistan

Syndication

Vonage Customer Reviews

Appreciation

Vonage vs. Time Warner Cable SoCal

international connection

VDV21-VD adapter and Vonage service - a winner!

Should have signed up sooner!!!!

Vonage Reviews

Vonage All, I have no dial tone and customer service seems to be unable to help me.

All,

I have no dial tone and customer service seems to be unable to help me. I'll start by posting the info requested in the sticky, then I'll go over what has been done to date:

- I am located in a northern suburb of Indianapolis, IN.
- I have cable service from BrightHouse Networks and RoadRunner/TimeWarner.
- I have 2Meg upload speed and 5Meg download speed, as advertised by BrightHouse/RoadRunner. Real speed is about 1.5/4.5.
- Modem is a scientific american Webstar.
- ATA is a reconditioned motorola VT1005
- My network is Cable Modem -> ATA -> Hub -> 3 computers. The dial tone issue still exists if I remove the hub and reboot connected to one computer, so the hub isn't the problem.
- Issue is no dial tone. Telephone gets electricity.

Voip Test Results:
Speed test statistics
-
Download speed: 4855344 bps
Upload speed: 1497600 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 34 ms
Average download pause: 6 ms
Minimum round trip time to server: 40 ms
Average round trip time to server: 40 ms

Voip test statistics
-
Jitter: you -> server: 2.9 ms
Jitter: server -> you: 8.4 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 25
Estimated MOS score: 3.9

-
Okay, now what has been done to date.
-
I have been a Vonage customer since 2003. I've moved across country and changed ISPs three times without issue.

Then, I switched ISP service from AT&T to BrightHouse cable.

After I hooked up bright house cable, my ATA broke (service call #12402503) and was replaced because customer support thought the PC jack was faulty.

Since then, two replacement ATAs have been unable to give me a dial tone. I have tried the following:
- Replacing the ATA
- Changing the network configuration. Router ahead of ATA, router behind ATA, no router, no hub, no computer. Nothing changes.
- Rebooting the network many times.
- Changing the LINE port and registering the change with Vonage.
- Checking my network speed.
- Three service calls (12402503, 13410815, 13378334)
- Verifying that I get a solid green status light
- Changing telephones and telephone cords
- Changing network cables

Next, I was going to try a new ATA (again). I have recently purchased a used ATA on ebay, a Linksys RT31P2, hoping a different device would resolve the issues (and I haven't had much luck with the VT1005 as of late). I haven't yet received the Linksys device.

Any advice on how to fix the issue or get the call escalated with Vonage? My phone has been forwarding to cell for two months, and it's starting to get annoying.

Thank you,
->Adam

Read The Full Thread:

No dial tone - Not a new customer

• The fact that calls are forwarding to your cell, assuming that this is an automatic
• Thank you very much - yes, both of those statements are true, and I will try the business
• By "business folk" do you mean regular customer service reps? If that is the case,
• Hard to say, but if you haven't had service for 2 months, you don't have much to lose.
• Thanks all, Mysteriously, it fixed itself at the same moment the Weekly World
• You've lost me.
• Sorry, bad joke. The Weekly World News is a newspaper that specializes in

alevine posted "All, I have no dial tone and customer service seems to be unable to help me." on 08/14/2007

Vonage Service Plans

Vonage VoIP Members

Members

New bluepcmad

New Today 0

Yesterday 8

Total 64279

Who Is On Site

Visitors 84

Members 0

Total 84

Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price

Value: 1.75
Change:

0.00
Up to 15 Minute Delay

Site Search

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 300), all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2012 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotional Codes or Coupon Codes are required at www.vonage.com.

[ | | | | | ]

Vonage Forum Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal as a means to offset our cost.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage FREE Month sign up offer Deal Coupon.

Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.33 Seconds and 241 Pages In The Last 60 Seconds
The Vonage VoIP Forum