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Vonage All, I have no dial tone and customer service seems to be unable to help me.


I have no dial tone and customer service seems to be unable to help me. I'll start by posting the info requested in the sticky, then I'll go over what has been done to date:

- I am located in a northern suburb of Indianapolis, IN.
- I have cable service from BrightHouse Networks and RoadRunner/TimeWarner.
- I have 2Meg upload speed and 5Meg download speed, as advertised by BrightHouse/RoadRunner. Real speed is about 1.5/4.5.
- Modem is a scientific american Webstar.
- ATA is a reconditioned motorola VT1005
- My network is Cable Modem -> ATA -> Hub -> 3 computers. The dial tone issue still exists if I remove the hub and reboot connected to one computer, so the hub isn't the problem.
- Issue is no dial tone. Telephone gets electricity.

Voip Test Results:
Speed test statistics
Download speed: 4855344 bps
Upload speed: 1497600 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 34 ms
Average download pause: 6 ms
Minimum round trip time to server: 40 ms
Average round trip time to server: 40 ms

Voip test statistics
Jitter: you -> server: 2.9 ms
Jitter: server -> you: 8.4 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 25
Estimated MOS score: 3.9

Okay, now what has been done to date.
I have been a Vonage customer since 2003. I've moved across country and changed ISPs three times without issue.

Then, I switched ISP service from AT&T to BrightHouse cable.

After I hooked up bright house cable, my ATA broke (service call #12402503) and was replaced because customer support thought the PC jack was faulty.

Since then, two replacement ATAs have been unable to give me a dial tone. I have tried the following:
- Replacing the ATA
- Changing the network configuration. Router ahead of ATA, router behind ATA, no router, no hub, no computer. Nothing changes.
- Rebooting the network many times.
- Changing the LINE port and registering the change with Vonage.
- Checking my network speed.
- Three service calls (12402503, 13410815, 13378334)
- Verifying that I get a solid green status light
- Changing telephones and telephone cords
- Changing network cables

Next, I was going to try a new ATA (again). I have recently purchased a used ATA on ebay, a Linksys RT31P2, hoping a different device would resolve the issues (and I haven't had much luck with the VT1005 as of late). I haven't yet received the Linksys device.

Any advice on how to fix the issue or get the call escalated with Vonage? My phone has been forwarding to cell for two months, and it's starting to get annoying.

Thank you,

Read The Full Thread:

No dial tone - Not a new customer

The fact that calls are forwarding to your cell, assuming that this is an automatic
Thank you very much - yes, both of those statements are true, and I will try the business
By "business folk" do you mean regular customer service reps? If that is the case,
Hard to say, but if you haven't had service for 2 months, you don't have much to lose.
Thanks all, Mysteriously, it fixed itself at the same moment the Weekly World
You've lost me.
Sorry, bad joke. The Weekly World News is a newspaper that specializes in

alevine posted "All, I have no dial tone and customer service seems to be unable to help me." on 08/14/2007

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