 |
 | Vonage Forum Menu |
| | |
| Vonage Forums |
|
|
| | | |
| Vonage In The News |
| | |
| Vonage Customer Reviews |
| | |
| |
Vonage All I can say is for God's sake... keep a detailed log of every communication you
All I can say is for God's sake... keep a detailed log of every communication you have with Vonage's Tech Support!
Tonight I received an e-mail for my monthly bill... $73.99! I tried calling Tech Support but they disabled my device. Turns out that even though I received an e-mail from "Bonnie B." at Tech Support on 10/3 confirming that she had cancelled the RA for my RTP300, she in fact DID NOT . Even though I sent their replacement Motorola back under a different RA number (and they confirmed the have it), Vonage still switched my account to the Motorola device.
Why does it take over 10 minutes to transfer a call? Why do I always have to provide my account details and describe my problem with each "level" of support?
After 32 billable minutes on my cell phone and three transfers, I finally had to hang up (cell phone minutes aren't free, ya' know). I booted my work laptop and called back using their corporate Voip network. After hassling with the first level monkey who answered the phone, he finally conceded to transferring me to 2nd level. A message greeted me to let me know that I'll have at least a 15-minute wait time. Aaaarrrggghhh!
25 minutes later, some poor gal answered the phone to talk with me. I wove my tale yet again to bring her up to speed and save some time. She checked my account and it didn't show any devices assigned to my account. In fact, there was the RA for my Linksys device (that I was billed for), the RA for the Motorola I sent back, and a THIRD RA for the same Motorola (she verified it was for the same serial number). This meant that some tool con customer service set me up to get charged for the same deivce TWICE.
In the end, Vonage has consumed 1.5 hours of my life tonight because of their inept customer service. And what do I have to show for it? A pending refund of $73.99, a ticket number for my device to be re-activated within 24 hours and a higher blood pressure. <sigh> Tell me again why I changed from Ameritech?
Read The Full Thread: RTP300 Firmware Version: 1.01.07
• RTP300 Firmware Version: 1.01.07 - are there any release notes available?
• Sometime within the last week (probably last few days), the services I expose
• meatpop -
Yes, you can probably revert your firmware, but Vonage will simply
• There is a button "hidden" behind the Cisco logo on the left side of the front of
• Thanks for the info, Nate.
I went ahead and buried the RTP300 behind my WRT54GL
• I am in the same situation. I have an RTP-300 and use Comcast high speed.
Unfortunately,
• gfilicetti -
Frankly, while the RTP300 and WRTP54G are really great Vonage
• Nate,
Thanks for the reply. Since my last post I called Vonage and informed
• I think they'll honor that, as long as the rep has done it properly. Vonage reps
• I just got my firmware downgraded also. I was told that if they downgraded the firmware
brattosa posted "All I can say is for God's sake... keep a detailed log of every communication you" on 10/22/2006 |
|
|
| |
| Vonage Service Plans |
| | |
| Vonage VoIP Members |
| | |
| Vonage Stock Price |
|
Value: 1.75
Change:  0.00
Up to 15 Minute Delay | | | |
| Site Search |
| | |
|
|
Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.88 Seconds and 245 Pages In The Last 60 Seconds
The Vonage VoIP Forum
|
Members
New 
New Today 0
Yesterday 8
Total 64279
Who Is On Site
Visitors 92
Members 1
Total 93