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Anitapix Posted:
...
In The Forum:
Vonage
Topic:

On Feb 08, 2016 at 15:41:13

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14

ab11cd Posted:
Do you have a
confusion about
setting up or
turning off the
notification with
iPhone
...

In The Forum:
Vonage
Topic:
iPhone - Push Notification Problems
On Jan 06, 2016 at 02:03:55

gb129 Posted:
For the past ten
years I have used
the Vtech IP8100-2
Adapter and 4
wireless 5.8
...

In The Forum:
Vonage
Topic:
IP8100-2
On Dec 07, 2015 at 06:59:44

allommaCem Posted:
thank a lot for
your internet site
it helps a whole
lot.
...

In The Forum:
Vonage
Topic:
Im glad I finally registered
On Nov 10, 2015 at 12:33:23

sv777 Posted:
I have VDV21-VD
and I have a
question regarding
the green ethernet
light on the
...

In The Forum:
Vonage
Topic:
Vonage adapter green Ethernet blinking continuously
On Oct 31, 2015 at 11:44:24

egyptneyes Posted:
That sucks! Please
do let me know if
you ever resolve
this problem. On
another note,
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On Oct 18, 2015 at 11:12:28

Rafik Posted:
I had the same
problems 2 weeks
ago .. you will
have to "Unbind
the port 5060
connection
...

In The Forum:
Vonage
Topic:
Vonage device drops off network, cannot reconnect
On Oct 18, 2015 at 10:15:35

Rafik Posted:
I have only solved
the "connection to
the Vonage
network" problem
.. by bypassing
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On Oct 18, 2015 at 10:02:03

egyptneyes Posted:
hi rafik I just
read your post
& I too am
having problems.
I was told that
the
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On Oct 17, 2015 at 23:10:06


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Vonage Ah, I see. It appears that Vonage simply took a long time to remove your number from



Ah, I see. It appears that Vonage simply took a long time to remove your number from their internal routing database. Now, when you called in to complain about this to Vonage to you ever speak to anyone above Tier 1 support? No one that you would have gotten on the phone would have access to the database to be able to remove that number for you. However, Tier 2 support agents are in the same building as the Network Engineers that would need to do that and can immediately escalate a request and an engineer will look at it within 24-48 hours and it would take them all of 30 seconds to remove it once they are working on the request.

If you only talked to Tier 1 support, then they would have had to submit a ticket to one of their team leads/supervisors who would have to escalate it to an escalations manager at their location, who then finally would place a request in the network engineer queue, and sometimes this can take a long time. So, there's another useful hint for you, if you ever need a work order/ticket put in, make sure you are speaking to a Tier 2 agent in NJ if you want it immediately escalated to Tier 3(Engineers).



Read The Full Thread:

Vonage to Sunrocket transfer


I understand how their routing works. I do not like the way they delay updating
I transferred from Vonage to Sunrocket a month ago. My number transfer was completed
This sort of issue has been discussed at least several times on this board. It
Exactly the same thing happened to me. I found a 888- number on one of the forums
I have been a vonage customer for over a year. I had transfered my number to Vonage
I signed up with Sunrocket on June 19th and requested to transfer my number from
bebeblue, I had posted a message right before you..... I have been having the
Hi, Jiluv. Yes, yours is the reason I posted. I will certainly update when
There is a major problem going from Vonage to Sunrocket and bringing your number
In an earlier post, the author had described how CLECs may pose problems. That

xcrunxc posted "Ah, I see. It appears that Vonage simply took a long time to remove your number from" on 08/13/2006

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