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gonzo Posted:
Thanks for the
suggestion. When
this first started
happening months
ago, I sought
...

In The Forum:
Vonage
Topic:
Vonage device drops off network, cannot reconnect
On May 12, 2015 at 00:27:40

dconnor Posted:
I would suggest
that your router
is having
conflicts, try
updating it.
...

In The Forum:
Vonage
Topic:
Vonage device drops off network, cannot reconnect
On May 11, 2015 at 23:39:14

dconnor Posted:
Tes...
In The Forum:
Vonage
Topic:
HELP NEWBIE..
On May 11, 2015 at 23:37:30

gonzo Posted:
I have a Vonage
adapter (VDV23-VD)
connected to a
Buffalo
WZR600-DHP. It
used
...

In The Forum:
Vonage
Topic:
Vonage device drops off network, cannot reconnect
On Apr 23, 2015 at 22:33:56

chuchai Posted:
HI CAN SOMEONE
PLEASE ANSWER SOME
OF MY QUESTIONS?
BEFORE I DECIDE
WEATHER TO GET
...

In The Forum:
Vonage
Topic:
HELP NEWBIE..
On Apr 21, 2015 at 01:45:46

kdf55 Posted:
Vonage has added
call blocking.
...

In The Forum:
VoIP Feature Wish List
Topic:
Add Call Screening or Call Block Feature
On Apr 09, 2015 at 09:08:53

aakicee Posted:
why just certain..
?? ____________
___ You can get
score highest
marks
...

In The Forum:
VoIP Feature Wish List
Topic:
Visual voicemail for only specific incoming numbers
On Apr 04, 2015 at 06:52:12

clarcks Posted:
A lot of companies
don't offer it at
all or if they do
it is a premium
service. Why?
...

In The Forum:
VoIP Feature Wish List
Topic:
Add Call Screening or Call Block Feature
On Apr 01, 2015 at 01:12:46

MK_TO Posted:
On the Vonage
Canada web site,
it states that
outbound calls
from my Vonage
home
...

In The Forum:
Vonage Canada
Topic:
Outbound Caller ID
On Mar 27, 2015 at 10:23:31

xfilesera Posted:
Customer Care
yesterday and was
told that the
conference calling
feature is being
...

In The Forum:
VoIP Feature Wish List
Topic:
Do Not Disburb
On Mar 27, 2015 at 07:05:16


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Vonage Ah, I see. It appears that Vonage simply took a long time to remove your number from



Ah, I see. It appears that Vonage simply took a long time to remove your number from their internal routing database. Now, when you called in to complain about this to Vonage to you ever speak to anyone above Tier 1 support? No one that you would have gotten on the phone would have access to the database to be able to remove that number for you. However, Tier 2 support agents are in the same building as the Network Engineers that would need to do that and can immediately escalate a request and an engineer will look at it within 24-48 hours and it would take them all of 30 seconds to remove it once they are working on the request.

If you only talked to Tier 1 support, then they would have had to submit a ticket to one of their team leads/supervisors who would have to escalate it to an escalations manager at their location, who then finally would place a request in the network engineer queue, and sometimes this can take a long time. So, there's another useful hint for you, if you ever need a work order/ticket put in, make sure you are speaking to a Tier 2 agent in NJ if you want it immediately escalated to Tier 3(Engineers).



Read The Full Thread:

Vonage to Sunrocket transfer


I understand how their routing works. I do not like the way they delay updating
I transferred from Vonage to Sunrocket a month ago. My number transfer was completed
This sort of issue has been discussed at least several times on this board. It
Exactly the same thing happened to me. I found a 888- number on one of the forums
I have been a vonage customer for over a year. I had transfered my number to Vonage
I signed up with Sunrocket on June 19th and requested to transfer my number from
bebeblue, I had posted a message right before you..... I have been having the
Hi, Jiluv. Yes, yours is the reason I posted. I will certainly update when
There is a major problem going from Vonage to Sunrocket and bringing your number
In an earlier post, the author had described how CLECs may pose problems. That

xcrunxc posted "Ah, I see. It appears that Vonage simply took a long time to remove your number from" on 08/13/2006

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