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Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


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Vonage Ah, I see. It appears that Vonage simply took a long time to remove your number from



Ah, I see. It appears that Vonage simply took a long time to remove your number from their internal routing database. Now, when you called in to complain about this to Vonage to you ever speak to anyone above Tier 1 support? No one that you would have gotten on the phone would have access to the database to be able to remove that number for you. However, Tier 2 support agents are in the same building as the Network Engineers that would need to do that and can immediately escalate a request and an engineer will look at it within 24-48 hours and it would take them all of 30 seconds to remove it once they are working on the request.

If you only talked to Tier 1 support, then they would have had to submit a ticket to one of their team leads/supervisors who would have to escalate it to an escalations manager at their location, who then finally would place a request in the network engineer queue, and sometimes this can take a long time. So, there's another useful hint for you, if you ever need a work order/ticket put in, make sure you are speaking to a Tier 2 agent in NJ if you want it immediately escalated to Tier 3(Engineers).



Read The Full Thread:

Vonage to Sunrocket transfer


I understand how their routing works. I do not like the way they delay updating
I transferred from Vonage to Sunrocket a month ago. My number transfer was completed
This sort of issue has been discussed at least several times on this board. It
Exactly the same thing happened to me. I found a 888- number on one of the forums
I have been a vonage customer for over a year. I had transfered my number to Vonage
I signed up with Sunrocket on June 19th and requested to transfer my number from
bebeblue, I had posted a message right before you..... I have been having the
Hi, Jiluv. Yes, yours is the reason I posted. I will certainly update when
There is a major problem going from Vonage to Sunrocket and bringing your number
In an earlier post, the author had described how CLECs may pose problems. That

xcrunxc posted "Ah, I see. It appears that Vonage simply took a long time to remove your number from" on 08/13/2006

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