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ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12

mknopick Posted:
We have a part
time vacation home
that we use. Can
I take my Vonage
adapter to that
...

In The Forum:
Vonage
Topic:
Taking Vonage adapter to vacation home
On Nov 09, 2014 at 09:50:11

Whitmarsh Posted:
This is an update
to my previous
post. After
many emails and
phone calls, I
...

In The Forum:
Vonage UK
Topic:
Vonage messes up date/time on Panasonic DECT phone
On Nov 08, 2014 at 10:23:24

Whitmarsh Posted:
The 'Vonage box'
is a Grandstream
HT-701 ATA. If
you download its
Used Guide, you
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Oct 26, 2014 at 00:04:03

Whitmarsh Posted:
I have just
installed a V
system and it all
works fine except
for the date/time
on
...

In The Forum:
Vonage UK
Topic:
Vonage messes up date/time on Panasonic DECT phone
On Oct 22, 2014 at 09:41:43

TUBSUB Posted:
Vonage router does
not recognize a HP
2270DW printer.
Current setup is:
Comcast-modem
...

In The Forum:
Vonage
Topic:
HP Printer setup issue
On Oct 05, 2014 at 15:28:26

eltonlight Posted:
Is this supported
by Iphone6? I am
just curious.
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Sep 24, 2014 at 05:06:04

Jesse641 Posted:
Hi, I have Skype
installed on PC,
but I use it
mainly to talk for
free. Otherwise
...

In The Forum:
Vonage
Topic:
Click to call iPhone App
On Sep 06, 2014 at 13:27:05

UncleDuck Posted:
The quality of
voicemail has
deteriorated to
the point that it
requires listening
...

In The Forum:
Vonage
Topic:
Voicemail Quality and Playback Issues
On Aug 19, 2014 at 17:20:01


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Vonage Ah, I see. It appears that Vonage simply took a long time to remove your number from



Ah, I see. It appears that Vonage simply took a long time to remove your number from their internal routing database. Now, when you called in to complain about this to Vonage to you ever speak to anyone above Tier 1 support? No one that you would have gotten on the phone would have access to the database to be able to remove that number for you. However, Tier 2 support agents are in the same building as the Network Engineers that would need to do that and can immediately escalate a request and an engineer will look at it within 24-48 hours and it would take them all of 30 seconds to remove it once they are working on the request.

If you only talked to Tier 1 support, then they would have had to submit a ticket to one of their team leads/supervisors who would have to escalate it to an escalations manager at their location, who then finally would place a request in the network engineer queue, and sometimes this can take a long time. So, there's another useful hint for you, if you ever need a work order/ticket put in, make sure you are speaking to a Tier 2 agent in NJ if you want it immediately escalated to Tier 3(Engineers).



Read The Full Thread:

Vonage to Sunrocket transfer


I understand how their routing works. I do not like the way they delay updating
I transferred from Vonage to Sunrocket a month ago. My number transfer was completed
This sort of issue has been discussed at least several times on this board. It
Exactly the same thing happened to me. I found a 888- number on one of the forums
I have been a vonage customer for over a year. I had transfered my number to Vonage
I signed up with Sunrocket on June 19th and requested to transfer my number from
bebeblue, I had posted a message right before you..... I have been having the
Hi, Jiluv. Yes, yours is the reason I posted. I will certainly update when
There is a major problem going from Vonage to Sunrocket and bringing your number
In an earlier post, the author had described how CLECs may pose problems. That

xcrunxc posted "Ah, I see. It appears that Vonage simply took a long time to remove your number from" on 08/13/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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