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Vonage After waking up to no dial tone I ended up coming here and finding the solution.



After waking up to no dial tone I ended up coming here and finding the solution. Being very ticked off I decided to send Vonage a quick little note. I would advise others to do the same so that this issue gets the attention of some higher-ups, if wall-street was to hear about this it might hurt the Vonage stocks...

To: Vonage Customer Care
From: Thomas Jarry []
Subject: I lost my dial tone

Telephone:413-642-****


Account Number:
100237****

Call Back Number:


Best Time to Call Back:


Phone Adapter:
Motorola

ISP:
Comcast

Router Make and Model:
Linksys

Telephone Make and Model:
RadioShack

Description of Network:
Cable modem- Linksys router- Vonage Box- Web Managed Switch.

Description of Problem:
I woke up this morning to no dial tone. Went to the Vonage web page to look for a service outage notification, to no avail. So then I resorted to going to a third party Vonage community to see what was going on. Apparently there was a problem with a firmware update on the VT1005V and it stopped the unit from working. So I continued to surf vonage-forums.com and ended up finding a solution. I do not think that your company is doing a good job at tech support, doing a good job would of been at least posting a bulletin on the Vonage main page and possibly even posting how to fix the problem. I want this e-mail to go to the CEO so he can see what is going on behind the scene.

Thanks,
Thomas M Jarry

P.S. Please contact me solely through my e-mail at



Read The Full Thread:

No dial tone



same issue here in eastern PA - no dialtone. i have the vt1000, getting 4 blinks
Check this topic: http://www.vonage-forum.com/ftopic16011.html Different
hai all, have you tried connecting the pap2 device directly to modem and have
FYI with the Motorola vt1005 and it hanging at 4 blinking lights... Vonage rolled
hai all, have you tried connecting the pap2 device directly to modem and have
hai, was the power light in ur pap2 device was steady wen u proformed it pls do
hai, was the power light in ur pap2 device was steady wen u proformed it pls do
hai, wen connect the telephones to the vonage adapter and dial ****(four stars)in
i can't do any of that. it just says i might be connected the wrong phone port and

tjarry posted "After waking up to no dial tone I ended up coming here and finding the solution." on 08/26/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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