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Vonage After waiting patiently for 3 months (a period which included two lost LOAs, several



After waiting patiently for 3 months (a period which included two lost LOAs, several estimated transfer dates that came and went, a dozen inapplicable form letter emails, and hours spent on hold with customer service) I finally received notification that my number would port on 3/22. Woke up yesterday morning and checked my land line - no dial tone. So far, so good. As I was setting up the PAP2 I received a message from someone who was trying to call me and kept getting a "the number or code you have dialed is incorrect, please try your call again" recording. No problem, I figure, it takes a couple of hours to switch over. So I plug into the PAP2 - we have dial tone! Try to make a call - success! But upon attempting to call my transferred number with a different phone, I still get the same "incorrect number" message. I call the the virtual number - same message. I call customer service that night to let them know I'm still not receiving incoming calls. I'm told that this is a typical delay, and that the engineering department had gone home for the night and no one was available to help me anyway, so I should check back tomorrow morning if it's still not working.

So this morning I use a borrowed phone to try to call my own numbers again. Same "incorrect number" message. I wait until this afternoon to call customer service. The tech successfully calls the transferred number though the Vonage network. He tries again using an outside Verizon line and receives the same message. The tech is perplexed, and says he'll escalate the ticket (I remember the first time I heard that phrase and actually felt encouraged.) A couple of hours later, I receive an email stating "We had our engineers look into your number transfer, and they have tested it and have found that it is working properly." So now day 2 without incoming service (on either the virtual or transferred number, and my land-line is dead) is almost over, with Vonage insisting there is absolutely no problem. Any ideas what could be happening here? Should I follow through with my urge to ditch Vonage, or will I end up losing the ability to keep my number if I cancel while everything is in limbo?



Read The Full Thread:

Incomplete Port, No Service, but Vonage Says All''s Well


Keep calling, keep calling, keep calling. Every time you call, ask them to
to the best of my knowledge the previous post is a correct answer ... until you get
in regards to you canceling, I wouldnt suggest that. Because currently your number

swamilasorda posted "After waiting patiently for 3 months (a period which included two lost LOAs, several" on 03/23/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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