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Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
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Salt Lake City: impressions after several months




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Vonage After reading through all the posts here on this forum regarding VONAGE Mail-in



After reading through all the posts here on this forum regarding Vonage Mail-in Rebates, I was dreading to check the status of my $75 Vonage (Circuit City retail) rebate I submitted in Nov05. However after much courage I checked the site and as I feared, the status showed as 'processing' errors:'Submission postmarked more than 30 days after service activation date'!!!. The requirements of the 30 day deadine was not mentioned on the Circuit City rebate form. Requirements were:-

1. The rebate form filled out
2. Copy of Circuit City Sales Receipt
3. Copy of UPC barcode from product packing
4. Copy of First Month's Service Billing Statement ***** takes 30 days! 5. Need service to be kept active for 60 days post activation.
6. Form post marked later than 12/15/05 are ineligible **** Note: today is 12/15/05 and the rebate was submitted a month ago.

Well I called the 1-800 number for GFS the rebate fullfilment center that Vonage employs and I was told by a representative that it was all an error and that I need to call again on Mon/Tues....and conveniently the rep. repeated.."I am loosing you sir...I cannot hear you... and then disconnected me abruptly". I called again after a few hours and this time another rep. repeated the same. Only this time he said he had made the status changes and that it would show up in 5 days online..and that I my rebate required 3 months wait and then 5 - 12 weeks for mail to be rcvd. Anyway I wanted to confirm this and so I sent an email to the Customer Help CustomerService@gfsinc.com and within minutes I got a reply from Jason saying that my rebate did not meet the requirements for the reason shown online and that the other reps comments did not mean anything. NO CHANGE. NO REBATE was the msg and asking me to contact Vonage HELP. I tried to call them, its tough to get the correct person and so finally called the DISCONNECT line and put in my complaint. All in all a total bad experience with rebates. Now Planning not to go anywhere near CIRCUIT CITY ever. Also sent a final mail to the help lines at GFS and Circuit City with the above clarifications. God help us customers.



Read The Full Thread:

REBATES!!!


I bought my Vonage VT1005 from Circut City over 6 months ago. I did send my rebate
Is Vonage actually handling the rebate they or is it a fulfillment company, such
to my question. There is no phone# and email address for the 3rd party handeling
:evil: I bought my vonage device at Circuit City. I sent in all the appropriate
I signed up for several business accounts (4) online and used this Vonage Coupon
All, I too have waited 6 months for my rebate with countless calls and emails
To clear this all up...there is NO fraud going on with our rebate program...I know
Joe - Unfortunately for you, I have written proof of your company's lying
I don't think JScott is lurking in this forum anymore. After the tirade he unleashed
HAHAHAHAHAHAHA!!!! I haven't gone anywhere. And if u call that slight venting

jassmithus posted "After reading through all the posts here on this forum regarding VONAGE Mail-in" on 12/16/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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