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Lesiasedy Posted:
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73;ли&
#1082;уn
2;т&
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In The Forum:
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Topic:
Авари&
On Jul 25, 2014 at 20:17:47

GeorgeSins Posted:
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Topic:
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On Jul 25, 2014 at 12:03:55

Bill18164 Posted:
For years when I
accessed my mail
box the response I
heard was “please
enter your
...

In The Forum:
Vonage
Topic:
Voicemail Problem
On Jul 24, 2014 at 22:15:20

justwarner Posted:
Hi guys,  I
plan to install a
new in-house PBX,
but I'm not secure
in my knowledge,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jul 24, 2014 at 07:44:54

adamnmurad Posted:
I talk very, very
infrequently on
the phone. I'm
thinking of
switching to a
data-only
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Jul 21, 2014 at 14:29:35

szurcsii Posted:
Hey! I'm
planning to build
my own voip alarm
system. I found a
guide that looks
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Alarm systems and VOIP
On Jun 27, 2014 at 01:09:10

DSewhuk Posted:
The last week I
have seen a
similar issue. I
have gotten 2
simultaneous calls
outbound
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Jun 11, 2014 at 23:25:10

HtomSirveaux Posted:
Rather than be
long and wordy,
I'll get right to
the point(s): -
Have had VDV23
...

In The Forum:
Vonage
Topic:
VDV23 - Max Upstream?
On Jun 10, 2014 at 18:18:46

revrob Posted:
I've only just
signed up for
Vonage service a
couple of days ago
and set up the kit
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On May 22, 2014 at 16:45:07

dconnor Posted:
Try: MODEM
->SWITCH V->
BROWSER ->
-> VONAGE
...

In The Forum:
Vonage
Topic:
Internet via Vonage is only 50Mbps
On May 18, 2014 at 12:31:40


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Should have signed up sooner!!!!
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Vonage After reading about all the headaches, I decided to call a couple days early to



After reading about all the headaches, I decided to call a couple days early to cancel my service. After navigating the voice menu, I was on hold about 5 minutes. After the hold, a polite man named Tim (in NJ even) answered. He asked me for my account information, and then asked for the reason for my cancellation. Not wanting to be subjected to offers for elite teams or anything, I said that I was moving to a place with no internet. He did make a couple short pitches. One was for a company Vonage partners with that supposedly finds internet access for you. I just said no thanks, and he didn't persist. The other pitch was for suspending, rather than cancelling the account. After another no thanks, he dropped that. He then put me on hold for about 30 seconds. When he returned, he said the cancellation was done, and that it would take effect immediately. I would be getting a confirmation email with the confirmation number. I won't be able to get that email till I get home but everything else went smoothly.

I don't know the ratio of positive/negative disconnects, but I suspect a combination of day of week/time of day of call, and attitude of caller and agent can play into this. My suggestion would be to call on other than Monday or Friday, be polite (but firm), and give the reason of moving to a place with no internet. That doesn't give an opportunity to pitch "elite" or "advanced" tech support services, or free months or whatever. While that reason may not be truthful, I don't think any harm is done. You really shouldn't need to give a reason at all.

Not counting the original hold time, I spent about 4-5 minutes on the phone, which included a smidgen of small talk.

Anyway, with all the bad stories out there, I thought I'd throw out a good one. I actually will miss Vonage, its service was good. It was Comcast's recent oversubscription of my node that drove down my QOS to the point that in the evening all my calls were intolerably choppy.

Oh, and yes, I actually am moving.

Thanks, Vonage, for a good ride.

Mike



Read The Full Thread:

A positive cancellation experience...really...I''m not joking



mikedief posted "After reading about all the headaches, I decided to call a couple days early to" on 07/03/2007

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