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Whitmarsh Posted:
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In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
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In The Forum:
Vonage UK
Topic:
AlgollockJO
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In The Forum:
Vonage UK
Topic:
UGG Vendita
On Oct 24, 2014 at 12:54:49

Whitmarsh Posted:
I have just
installed a V
system and it all
works fine except
for the date/time
on
...

In The Forum:
Vonage UK
Topic:
Vonage messes up date/time on Panasonic DECT phone
On Oct 22, 2014 at 09:41:43

TUBSUB Posted:
Vonage router does
not recognize a HP
2270DW printer.
Current setup is:
Comcast-modem
...

In The Forum:
Vonage
Topic:
HP Printer setup issue
On Oct 05, 2014 at 15:28:26

eltonlight Posted:
Is this supported
by Iphone6? I am
just curious.
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Sep 24, 2014 at 05:06:04

Jesse641 Posted:
Hi, I have Skype
installed on PC,
but I use it
mainly to talk for
free. Otherwise
...

In The Forum:
Vonage
Topic:
Click to call iPhone App
On Sep 06, 2014 at 13:27:05

UncleDuck Posted:
The quality of
voicemail has
deteriorated to
the point that it
requires listening
...

In The Forum:
Vonage
Topic:
Voicemail Quality and Playback Issues
On Aug 19, 2014 at 17:20:01


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Vonage vs. Time Warner Cable SoCal



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Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
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Salt Lake City: impressions after several months




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Vonage After reading about all the headaches, I decided to call a couple days early to



After reading about all the headaches, I decided to call a couple days early to cancel my service. After navigating the voice menu, I was on hold about 5 minutes. After the hold, a polite man named Tim (in NJ even) answered. He asked me for my account information, and then asked for the reason for my cancellation. Not wanting to be subjected to offers for elite teams or anything, I said that I was moving to a place with no internet. He did make a couple short pitches. One was for a company Vonage partners with that supposedly finds internet access for you. I just said no thanks, and he didn't persist. The other pitch was for suspending, rather than cancelling the account. After another no thanks, he dropped that. He then put me on hold for about 30 seconds. When he returned, he said the cancellation was done, and that it would take effect immediately. I would be getting a confirmation email with the confirmation number. I won't be able to get that email till I get home but everything else went smoothly.

I don't know the ratio of positive/negative disconnects, but I suspect a combination of day of week/time of day of call, and attitude of caller and agent can play into this. My suggestion would be to call on other than Monday or Friday, be polite (but firm), and give the reason of moving to a place with no internet. That doesn't give an opportunity to pitch "elite" or "advanced" tech support services, or free months or whatever. While that reason may not be truthful, I don't think any harm is done. You really shouldn't need to give a reason at all.

Not counting the original hold time, I spent about 4-5 minutes on the phone, which included a smidgen of small talk.

Anyway, with all the bad stories out there, I thought I'd throw out a good one. I actually will miss Vonage, its service was good. It was Comcast's recent oversubscription of my node that drove down my QOS to the point that in the evening all my calls were intolerably choppy.

Oh, and yes, I actually am moving.

Thanks, Vonage, for a good ride.

Mike



Read The Full Thread:

A positive cancellation experience...really...I''m not joking



mikedief posted "After reading about all the headaches, I decided to call a couple days early to" on 07/03/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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