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Vonage After losing dial tone again yesterday morning for the 5th time this week I have



After losing dial tone again yesterday morning for the 5th time this week I have had enough. I can understand if there is a fix for my problem and Vonage will help me find it, but they won't. India help desk is the pits and they won't help. And I am unable to get anyone above tier 1 support to answer the phone in less than 1 hour.
So I'm finished with Vonage. Only thing is I can't cancel. I have been on hold 3 times in the last 2 days trying to cancel. All three times I was disconnected after holding for over 50 minutes each time. I tried to do it the right way. I tried following the TOS and what you guys here advised me to do. Not anymore. I have already packed up the VT2442 and disconnected anything Vonage from my home. First thing Monday morning my credit card will be cancelled and I will wait for Vonage to contact me. I will no longer waste anymore time waiting on the phone only to be disconnected. I tried it, I really did but now I'm doing it my way.
Can anyone who has been successful in cancelling Vonage give me the address where I can send the Vt2442 back to?
At this point I don't care how much money I would have saved using Vonage. The lobotomy that is Vonage is no longer worth the headaches. I will gladly pay more for reliable phone service. I'm just really glad I didn't buy any Vonage stock. There is no way Vonage stock will turn around until things drastically improve with not only customer service but with the service itself. Good luck to all of you. I am so glad I never recommended Vonage to any of my friends or family.

Bob



Read The Full Thread:

I''ve finally had enough


Suggesting that people test their connection first would be a HUGE benefit to
Instead of shipping the device back unannounced, you may want to try writing them
I don't think that Vonage was ever intended to be a reliable stand-a-lone telephone
Well, for whatever it's worth, Vonage HAS been my one and only telephone service
I originally picked up Vonage because of problems experienced with landline
Agreed. Unfortunately, this one thing is a biggy. They need to address it if they
Agreed. Or increasing the number of subscribers. I think they should direct some
I wonder how these Customers were able to be heard. Maybe our dissatisfied voices
HA. Read the one from "Carl A" in South Korea. Bet he's real pissed off right about

ram1220 posted "After losing dial tone again yesterday morning for the 5th time this week I have" on 07/07/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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