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Vonage vs. Time Warner Cable SoCal



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Vonage Pros and Cons for 2006
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Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



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Salt Lake City: impressions after several months




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Vonage After being struck by lightning about a year ago I have been having terrible reliability



After being struck by lightning about a year ago I have been having terrible reliability with my Voice Terminals (purchased from Vonage on-line in 2004). The unit that Vonage replaced my original box with was labeled as refurbished. It lasted about 4 months and then just up and failed to locate the gateway. Vonage at that time replaced it within about 5 days. Not good but more-or-less acceptable.

That terminal failed about a month ago - same issue - and I was told a replacement would go out and I would have same within 3 business days. After numerous phone calls and broken promises, my replacement box still had not shown up so after the first week of no box I went out to Future Shop and bought a retail box (CA$64 Linksys) and did the MAC ADDRESS change on the activation web site and got my service back.

I continued to wait and wait and my calls were met with we are short of that model etc etc. I said I did not care for any Bells and Whistles all I needed was a basic box , it did not even have to provide feed through DHCP service.

Well after 23 days - yes 23 days - a nice D-Link terminal showed up so I switched my line over to that box and will keep the Linksys as a spare for the next time.

This was and is totaly unacceptable yet Vonage seems to think I deserve no compensation other than a free month if I BUY a second line. Ya sure....

Moral of the story - if you want to assure continued service, wait for a good price on a retail box and buy one as a spare. The Vonage activation web site makes it easy to change devices.



Read The Full Thread:

Turn around time for replacement Voice Terminal


Intestesting.. I was assured that my new VT2442 would be on it's way within 24 hours
I'm sure that is the exception not the rule, my pap was struck by lighting and i recieved
ve3sy, I did as you suggested and went out and bought a PAP2 for $64. With it, and
well, the new vt2442 arrived as promised this morning. In fact, it's a newer version

ve3sy posted "After being struck by lightning about a year ago I have been having terrible reliability" on 09/26/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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