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Vonage After being struck by lightning about a year ago I have been having terrible reliability
After being struck by lightning about a year ago I have been having terrible reliability with my Voice Terminals (purchased from Vonage on-line in 2004). The unit that Vonage replaced my original box with was labeled as refurbished. It lasted about 4 months and then just up and failed to locate the gateway. Vonage at that time replaced it within about 5 days. Not good but more-or-less acceptable.
That terminal failed about a month ago - same issue - and I was told a replacement would go out and I would have same within 3 business days. After numerous phone calls and broken promises, my replacement box still had not shown up so after the first week of no box I went out to Future Shop and bought a retail box (CA$64 Linksys) and did the MAC ADDRESS change on the activation web site and got my service back.
I continued to wait and wait and my calls were met with we are short of that model etc etc. I said I did not care for any Bells and Whistles all I needed was a basic box , it did not even have to provide feed through DHCP service.
Well after 23 days - yes 23 days - a nice D-Link terminal showed up so I switched my line over to that box and will keep the Linksys as a spare for the next time.
This was and is totaly unacceptable yet Vonage seems to think I deserve no compensation other than a free month if I BUY a second line. Ya sure....
Moral of the story - if you want to assure continued service, wait for a good price on a retail box and buy one as a spare. The Vonage activation web site makes it easy to change devices.
Read The Full Thread: Turn around time for replacement Voice Terminal
• Intestesting.. I was assured that my new VT2442 would be on it's way within 24 hours
• I'm sure that is the exception not the rule, my pap was struck by lighting and i recieved
• ve3sy, I did as you suggested and went out and bought a PAP2 for $64. With it, and
• well, the new vt2442 arrived as promised this morning. In fact, it's a newer version
ve3sy posted "After being struck by lightning about a year ago I have been having terrible reliability" on 09/26/2006 |
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