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Hello, It's
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IP PBX for small business
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jeddaisg Posted:
Hi all We have
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Ethernet Cable; Wiring schematic? 568-B?
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Vonage After almost a year and a half with Vonage, my service in the first year was excellent,

After almost a year and a half with Vonage, my service in the first year was excellent, I loved Vonage.

4 months ago, call quality was becoming a problem and I'm not the kind to play with my bandwidth saver settings and configs. Once it works I leave it alone.
Outgoing display number was hit or miss, sometimes it shows at the other end and sometimes it doesn't. Never did that in the first year.
I call the customer service and they open a ticket. Closed after a couple days but the issue was never resolved.

Call quality also started to look very compressed, especially when my outgoing number didn't show at the other end, I'm thinking I was going out from a gateway not in Canada or close to me. Anyway it's just a guess.

I do alot of calling overseas and sometimes the call doesn't go through but Vonage's smart billing system keeps charging me for the first minute or two. I try the call 4-5 times and then it connects and I talk for 10+ minutes, but still I get charged the first 4-5 times I tried. I used to submit my "request a credit" with the call transaction but in the last problematic months they were never credited, and my bills are higher than the average Vonage customer (read 300-400$ / months) because of overseas calling.

I give them a call a month ago asking why they never credited the month or two before? they tell me that I should have called, now its too late they only credit the last month's calls :roll:
on a 125$ of un-connected calls they give me 25$.
Is that how you treat a loyal and a good customer (in terms of revenue) ? I don't think so, not Vonage anyway. They don't seem to value profitable customers.

I'm using cable and the last 2 times I tested my connection with a Vonage tech my download was 5Mbps and upload ~750kbps. Using the Vonage bandwidth tester. So the blame cannot be put on my ISP. QoS was always great. So where's the problem?
I'm guessing that the Vonage gateways are still very immature in terms of Voip and the service is not where it should be, or where I would expect it to be.

I was very happy until I got fed up with the poor service that I was getting and the call quality that couldn't be fixed.
I got Videotron's service today and I don't regret letting Vonage go after all.

The only thing I'll miss is the web interface, I used it alot to verify calls and do online billing statistics.

What you may want to consider if you're thinking of getting Vonage is also important:
-911 service not the same.
-1800 calling problems
-310 numbers problems (in Canada)
-Outgoing name display
-Yellow pages listing

The positives are already marketed by Vonage. So there you go.

Good luck and thank you Vonage for forcing me to let go.

Read The Full Thread:

After a year and a half - disappointed customer

I agree totally. I left Vonage a few months back and have never looked back until

Eddy posted "After almost a year and a half with Vonage, my service in the first year was excellent," on 08/03/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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