Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
AaronzKix Posted:
impotence forum
viagra black
viagra without
prescription
is viagra the
...

In The Forum:
Vonage
Topic:
Allow low-priced pill generic no remedy
On Jan 15, 2017 at 14:09:05

Bobbiedet Posted:
rz7433bw6925 <a
href="
http://lev365.com
">buy
levitra</a>
...

In The Forum:
Vonage
Topic:
levitra online specials
On Jan 15, 2017 at 10:43:27

Bobbiedet Posted:
rs7458 et409
payday loan online
wk2018 gs2575
xs7015 online
pharmacy nz2685
...

In The Forum:
Vonage
Topic:
genpharma finasteride hair loss
On Jan 15, 2017 at 07:49:31

Bobbiedet Posted:
ok3155rc7615 <a
href="
http://buy-viagra-
iner.com ">buy
cheap
viagra</a>
...

In The Forum:
Vonage
Topic:
buy levitra computer
On Jan 14, 2017 at 15:59:29

Ridgepr Posted:
...
In The Forum:
Vonage
Topic:
The best essay writing service. 11895 likes!
On Jan 14, 2017 at 10:28:23

Bobbiedet Posted:
lt5426yd9443 <a
href="
http://ciali3.com
">online
pharmacy</a>
...

In The Forum:
Vonage
Topic:
diabetes cialis tablets
On Jan 14, 2017 at 09:36:32

GalenSi Posted:
...
In The Forum:
Vonage
Topic:
IMHO, the best paper writing service. 17906 likes!
On Jan 14, 2017 at 09:30:36

Bobbiedet Posted:
ha3824
http://buy-viagra-
iner.com pfizer
viagra
pa6398do9843
pd3587
http://paydl01.com
...

In The Forum:
Vonage
Topic:
online pharmacy viagra
On Jan 14, 2017 at 06:47:30

Bobbiedet Posted:
fs4995 xs3447
ohio payday ballot
ks7793 af9602
vw1425 buy cheap
levitra wp526
...

In The Forum:
Vonage
Topic:
buy cialis online mexico
On Jan 14, 2017 at 02:26:14

KrystalDog Posted:
Buy Trileptal
Online Saturday
Delivery ->
Trileptal
overnight no
consult
...

In The Forum:
Vonage
Topic:
Buy Trileptal Online Saturday Delivery -> Trileptal overn
On Jan 13, 2017 at 14:05:35


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews

Vonage After 22 minutes of hold time I spoke with someone in Tech Support. He told me that



After 22 minutes of hold time I spoke with someone in Tech Support. He told me that they just found out one of their servers was down and sure enough it's the one my account was on. That server had been down at least 30 minutes. That is a problem if a server can be down that long before support notices.

The temporary solution that he had me do is to enable call-forwarding. He said that instant call-forwarding works when the server is down. Service was restored soon after that. (My wife called me from the Vonage phone about 5 minutes after I enabled call-forwarding) I have a network availability number, but I was told this time that forwarding to the network availability number wouldn't occur for 2+ hours. The tech support guy told me the ATA registers to a different server so it takes a long time for it to realize the service is down. (Probably wouldn't ever realize it since my ATA could still communicate to the registration server, just not the actual service server)

All is well now, but I wanted to reply so that people investigating this problem on their own service will know the temporary fix (call forwarding) and cause (server down at Vonage)

Just in case someone from Vonage monitors this I also have some suggestions.

1) Put some monitoring on your servers. If the only way you found out the server for quite a few accounts (including mine) was down is people calling your tech support (with 20+ minutes of hold time).... Well how can they call when their phone is out? It might take a while before people realize they have no phone, find a phone, and wait through hold time to tell you.

2) Change the message (The number you have dialed is disconnected or no longer in service) that people recieve when this problem is happening. Anyone who called me during the 30 minute period will think my phone is disconnected. They may even scratch off the number and wait to ask me what my number is when they see me next. Given that a lot of your customers probably switched recently (new area codes, word of mouth advertising, etc), people thinking they have the wrong number when they call someones "brand new, super cool, internet phone number" is a big issue.

3) When a server goes down that affects a lot of accounts, force all those accounts to use the network availability number right away. It is counter-productive for the backup to not kick in for hours (if ever) when a server is down. There should be some process to force calls over to the backup when it is known that the network (ie server) is not available.

4) Why didn't voicemail pick-up. Actually once I wrote this I realize, if the disconnected message is on then voicemail can't pick up. The service already did and told the caller that the number was disconnected. If the message can't be changed, can voicemail pickup instead? (This is a pretty good fix for 2 and 3)


And here are a few out-of-the-box type questions: (I understand that there is development/architect time involved in any change, just a few thoughts that might help)

1) Is it possible for the server to force calls to the network availability
number when they attempt and fail to hit the ATA on delivery time? (Probably wouldn't help here because the server that would probably do that was the one that was down. but I bring it up just in case nobody thought of it)

2) Live-chat solution for support. A lot of companies are going to this type of support to augment their telephone support. I think they may even be able to handle more than one person at a time this way since typing takes longer than talking and the chat is not completely real-time. (A 5 second delay in replying makes is seem the support person is really giving my question serious thought even though they may be helping someone else) This also seems to be the perfect match to Vonage. I generally need support when my phone isn't working. If my internet connection isn't working either I can't chat online with Vonage, but hopefully I figured out that the problem is the broadband connection not Vonage. If my internet connection is working I would much prefer that than having to find a phone or use my cell phone.



Read The Full Thread:

Service problem - Disconnected or no longer in service msg


I seem to be having major problems with Vonage service today. I have had Vonage
While I'm a generally satisified Vonage user, I agree w/ TyeInformer and his suggestions
Its odd they didnt know. Setting up some sort of sniffer application that sets

TyeInformer posted "After 22 minutes of hold time I spoke with someone in Tech Support. He told me that" on 07/31/2003

Vonage Service Plans


Vonage VoIP Members
Members List Members
New avistz60
New Today 1
Yesterday 9
Total 99383

Who Is On Site
Visitors 138
Members 0
Total 138


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 7.83
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.67 Seconds and 475 Pages In The Last 60 Seconds
The Vonage VoIP Forum