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In The Forum:
Hard Wiring - Installation
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In The Forum:
Hard Wiring - Installation
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In The Forum:
Hard Wiring - Installation
Topic:
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On Nov 19, 2017 at 02:16:33

mikebrown Posted:
Hello
there, Please
check out -
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...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
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gengral , it
usually apply to
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In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
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In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
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account? And
which one is the
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...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
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compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33


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Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




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Vonage After 1.5 hours on hold I managed to get a lady on the phone from India. I explained



After 1.5 hours on hold I managed to get a lady on the phone from India. I explained to her that i had already determined that the phone portion of the router was dead and i wanted to get a new one. She insisted that we start over with the basic trouble shooting steps :roll:

So we spend another Hour power cyclint, soft resetting, restoring factory defaults, changing the ports connected to the phone, power cycling again and again and again until she tells me that " i have concluded that your rowta has gone bad and you need a replacement".

WELL DUH!

so she finally agrees with me, and says they will need to ship me another one.

ME : how long will it take for a replacement to get here?
HER: Approximately 4 days
ME : What does this process involve?
HER : We will send you a new router but you will have to pay a certain amount of money for the new router since the warranty expired.

ME: Dont all linksys routers come with a 1yr warranty. We received this in january.

HER: Your order was placed on Dec 2, 2004 and if that were the case your warranty would still be expired. All Vonage routers come with a 30 day warranty.

ME: During my initial conversation with a Vonage rep ( back in the day when you could chat live with a rep on their site) it was stated that the system had 1yr warranty. When did this change.

HER: Sir it has always been that way.

At this point i am STEAMING. Not only do i feel we were mislead initially, but now i have lost over 2 hours of PRE PAID air time on my cell phone.

ME: how much is this going to cost me?
HER : Let me check
***** 10 more minutes of the "on hold" track that repeats every 3

Her: the cost is 99.99

ME: So the cost is 99.99 plus tax, i will be without phone service for at least 4 days, and i have wasted 2.5 hours of my prepaid airtime to find this out when i told you over an hour ago what was wrong with our current router?

Her: Yes
ME: Can i just go to Be$t Buy and purchase another one? Wouldnt that be more reasonable?

HER: No, we will have to send you another.

ME: It makes no sense to me that i have to accept the one you want to send me, when i can go purchase another one seeing that is what the end result is. Please put me on hold, and confirm with your superior that Ii can not purchase a Vonage router on my own and move our number to it.

HER: Would you mind if i put you on hold?

ME: UGH!. Sure.
*** 5 minutes
Her: Sir. You can purchase a router from a retail outlet and we will do the provisioning for you.

ME: Thank you ....Click.


Note: the entire time we have been Vonage customers, we havent had to make one phone call in for billing or support related issues. We had been the "ideal" customers because we settled on a Vonage number when out port over took longer than 30 days and there was no way to determine how much longer it would take. I really feel its OBSURD that nearly 3 hours of my life were wasted (that i will never get back) on a phone call when it would have taken 5 minutes foir her to absorb the information on the steps i had already taken to determine why i was on the phone with her.

Although i ended up pretty mad, i never once raised my voice with this lady, nor did i use profanity with her. I did feel (and still do) insulted that she really didnt bother to listen to me when i recapped all of the steps i had taken initially before i decided to call, and her inisting that we go over them again and again at her pace.



This is just my experience with tech support and may not relate to yours if you need to call



Read The Full Thread:

Linksys RT31P2 problem Updated 01/03/06


I am not sure what has happened, but my linksys router stopped producing a dialtone
http://www.vonage-forum.com/ftopic10256.html
that's my thread the link goes to, the same thing happened to me two days ago, I finally
or you could follow the directions in the thread...
I did follow the directions in the thread reebok...which ones are you saying I
ok, I didn't get the impression you pm'd him since you were talking about being
Yeah I did pm him, but i also called them just in case. They just responded to my email
location Atlanta 2. Comcast Cable 3. RT31P2 4. Modem->Vonage Adapter->HUB->PC I
Ok I tried all the things in the email it didn't work. Laststraw, if it's not the
I was speaking for my problem. I willl let you know when the new router arrives.

Nygod posted "After 1.5 hours on hold I managed to get a lady on the phone from India. I explained" on 01/03/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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