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Vonage Actually, something VERY positive came out of this experience! I got an e-mail
Actually, something VERY positive came out of this experience! I got an e-mail time-stamped at 11:49 am (local) from theVonage 911 Task Force in regards to the ticket tech. support filled out a few hours earlier. I also received a voicemail from Brian at the 911 Task Force asking me to return his call which I did. He told me that I probably never had E911 service on my Vonage line from the start. He said there was a problem with the 933 recording misrepresenting E911 status saying I did have it when I didn't.
He also said that our local 911 operations center, although eqipped with E911, currently doesn't have it enabled for VoIP enabled telephone service, but talks are in the works between the local PSAP 911 Database Coordinator and Vonage to enable it. He also said that my 911 WILL route to my local 911 operations center, but they just won't have my address pop up on their screen. (Metro 911 always asks for the address anyway, even if it's popped up on the screen since current data may be inaccurate do to the constant influx/outflux of residents in Southern Nevada.)
Brian also gave me the number of the local 911 Database Coordinator and told me to call them for more detailed information as to if, and when E911 will be available for VoIP customers in Southern Nevada.
So, it only took two calls to Vonage Tech Support for this issue to be sufficiently explained to my satisfaction. My next call will be to the local 911 Dispatch Coordinator and I'll keep you all aprised of that situation!
Read The Full Thread: Added Fax Line & Now I Don''t Have E911 Anymore
• When I signed up for Vonage on Oct. 4th, and got my equipment on the 9th I dialed 933
• You'll need to talk to Vonage CS on this one. Please let the forum know the outcome.
• It's sounds like someone clumsily added the fax line, and did something to the
• additional infos...
here's their hotline number:
1-866-243-4357
fllow
• The good news is that I got through to a representative in the USA, the bad news is
• how awful was that..!
i dont believe that the E911 on that area in no longer
• I called TC again, this time for another problem (see my SimulRing post) and when
• yeah right...!!!
let's see and guess whta's next!!!
haha...!!! :lol:
• i do hope your issue with 911 will soon be resolved since that's a very important
tmbeem posted "Actually, something VERY positive came out of this experience! I got an e-mail" on 10/19/2006 |
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