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The lawsuit says
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RobertBag Posted:
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mikebrown Posted:
Hello, I think
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The fancy footwear
additional a touch
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In addition, she
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Haniltery Posted:
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You have to use
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Vonage Abraham Lincoln said something about "you can't fool all the people all the time". For



Abraham Lincoln said something about "you can't fool all the people all the time".

For Internet services, I think that has been adapted to "you can't please all the people all the time - it is just too damn expensive".

For a TELCO, who has to provide phone service by law, they have to send a tech out there and fix your phone. The tech does reserve the right to be late, sultry, and track mud on your carpets.

But they do eventually "fix" your phone service. For a fee.

I think for Internet Voip, they expect a certain percentage of customers to not work out. Either there is a problem with the cable modem, the cable itself, some equipment incompatibility, or some other issue with the customer (whining about Internet security, for example).

From their cost/benefit strategy, it is better to just let such customers disconnect and go back to Ma Bell, rather than try to spend hundreds of dollars (or thousands) apiece making such customers happy. A typical customer service phone call costs the company $50 to $100 or more (for overhead, costs, labor), even if it is to Sanjay in Bangalore.

And you know as well as I do, that there are always a few customers who are NEVER happy no matter what you do. And we've all BEEN that customer from time to time.

So it is cheaper to just dump those folks. When you have 1500 people per DAY signing up for Voip, you can afford to lose one or two unhappy campers. Even one or two hundred.

And frankly, it is a policy that makes sense. I prefer to shop at a store with a strict returns policy (no recept, no refund!) that has lower prices. Why should I pay extra for folks who are bringing back stuff they've had for a year or more, or worse yet, shoplifted goods.

And I'd rather fly on the airline that says "tough" to whiney passengers rather than throw away free flights and upgrades to try to appease these folks. I don't get a free lunch, so why should I subsidize others?

If Vonage, or any Voip company tried to adopt a 100% connect policy, the montly service fee would easily double or triple. Then what's the point?

So my advice would be, if it works, it works. If not, send it back and go with a copper wire telco.

Chances are, though, if it ain't working, it's your cable, not the Voip.



Read The Full Thread:

Last shot for Vonage


I am THIS close to ditching Vonage and going back to SBC, much as I hate to do it. Our
What kind of modem do you have now? Who is your ISP? Can you please post your results
lewiedude2, how many threads are you going to put this post in? Your unhappy, we
The Vonage flu has hit me too! I have, though, enjoyed 5 months of FLAWLESS service.
We, too, had all sorts problems with Vonage. For the first nine months we had service
Well, things are considerably better now. Too soon to tell if we'll stay with Vonage,
I have my phone adapter installed behind my wireless router. I want to be to know
karrun, I believe Vonage does suggest, in all of their installation documents,
I think you should read this. Your not the first person to experience this problem

robertplattbell posted "Abraham Lincoln said something about "you can't fool all the people all the time". For" on 05/05/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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