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Vonage About a year ago, I moved into a new home that had a GE Simon Alarm System already



About a year ago, I moved into a new home that had a GE Simon Alarm System already installed. I already had Vonage and I have no desire to sign up for a home land line because of bad experiences with Qwest. For home insurance, I was offered a significant discount if I signed up for a centrally monitored security system. So I called our local utility company that also offers security system monitoring to ask if they had some solution that supported those with Voip. They sent out a technician that actually connected my home telephone wiring to Vonage adapter and it worked great, every test I did over the past year worked flawlessly.

However, recently I started experiencing some of the common problems that have been reported with my router/phone adapter(WRTP54G) such as router freezing, slow internet connection, packet loses, lost connection, and I had to reboot the device almost daily. However, as long as the internet connection was active, the phone still continued to work fine.

The network problems were annoying and I eventually got fed up and upgraded to the Motoroal VT2542, my network is working the way it should be and I now have a superfast connection. However, I am now having phone issues for incoming calls (outgoing calls work great 100% of the time). About 50% of the time when an incoming call is received, I'll get a quick ring or two and then nothing, the person making the call will either immediately be disconnected, or will hear some very loud static after a couple of rings.

I experimented and discovered if I disconnect the VT2542 from my home phone wiring the problem goes away. I've disconnected my phone from my home wiring so the only thing connected was the security system and the problem exists, so for some reason it isn't playing well with my security system. Since my phone works without my security system, one may assume that my security system is at fault, yet the fact that it worked great with the WRTP54G for about a year leads me to believe that it has something to do with the VT2542. I should also note the problems exist only for incoming calls and the security system. All tests made with the security system and outgoing calls work great.

I have called and e-mail Vonage several times, they say they changed a couple of settings, we give it a try, it works 50% of the time, and when it does they say 'problem fixed' and hang up. But the problem inevitably returns. I have looked at the telephone NID and verified that all wires to the landlines have been disconnected, I have tried using a splitter to the phone adapter so one line goes directly to the phone, the other to the home wiring without any success.

Does anyone have any advice? I have searched long all over the 'net and can't find anyone with similar problems.



Read The Full Thread:

VT2542 with Simon Home Security System Drops Incoming Calls


This is a total shot in the dark, but you could have a polarity issue. Phone systems
Steve48, Thanks for suggesting a polarity check. Today I activated monitoring
I've been trying to figure out myself how to hook up the monitoring to my security
If you have a voltmeter, check the polarity on the red and green wires at one of the
khan59, your alarm system should be connected directly to the Vonage box, and

jds4life posted "About a year ago, I moved into a new home that had a GE Simon Alarm System already" on 08/12/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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