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sandyj Posted:
The last few days
I've gotten a
couple of calls
from angry people
demanding that...
In The Forum:
Vonage
Topic:
Someone is using my phone number? Hacked?
On May 18, 2012 at 20:07:46

vrtlassit7 Posted:
Can anyone help me
figure out a
solution to create
a virtual
attendant? I own
a small...
In The Forum:
VoIP Feature Wish List
Topic:
Virtual Attendant
On May 18, 2012 at 07:53:07

rodisport Posted:
I have had this
problem for more
than 4 months now
when i call some
one it doesn't...
In The Forum:
Vonage UK
Topic:
no ringing tone
On May 14, 2012 at 18:17:44

js123 Posted:
we already have
vonage device how
can i reactivate
the service and
what is the
procedure....
In The Forum:
Vonage
Topic:
how to reactivate the service
On May 12, 2012 at 14:57:39

dconnor Posted:
A photo would be
helpful....
In The Forum:
Hard Wiring - Installation
Topic:
Problem with home wireup
On May 08, 2012 at 10:47:17

rival Posted:
Thank you! This
was my exact
problem. Outgoing
calls would fail,
incoming calls...
In The Forum:
Vonage
Topic:
Dial tone ok, incoming calls ok, no outgoing calls
On May 03, 2012 at 21:11:35

stevejone Posted:
This is really a
good topic.It
gives a quite
detailed
information about
the jammer...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 03, 2012 at 11:29:58

MiveAmige Posted:
The nature of a
cell phone jammer

By
mobile jammer
(jammer, cell ph...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 02, 2012 at 18:55:02

cotswold Posted:
I spoke to tech
support last night
and was promised a
call back in 10
minutes...the...
In The Forum:
Vonage UK
Topic:
transfered calls to mobile come up as "unknown"
On May 02, 2012 at 03:35:55

stevejone Posted:
I too have the
same kind of
problem of getting
unknown
calls. ____
______________...
In The Forum:
Vonage UK
Topic:
transfered calls to mobile come up as "unknown"
On May 02, 2012 at 03:27:16

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Vonage A * on a traceroute does not necessarily indicate a problem. Some Core and Border

A * on a traceroute does not necessarily indicate a problem. Some Core and Border routers are programed to pass but not reply to ICMP or certain types of ICMP messages.

Example of a non issue:

traceroute to www.yahoo.com (69.147.76.15), 30 hops max, 400 byte packets
1 192.168.254.1 (192.168.254.1) 6.186 ms 6.558 ms 7.535 ms 7.918 ms 8.293 ms 8.671 ms 9.047 ms 9.423 ms 9.814 ms 10.143 ms
2 10.240.165.5 (10.240.165.5) 11.888 ms 14.862 ms 19.907 ms 20.353 ms 20.811 ms 21.259 ms 13.124 ms 52.641 ms 53.741 ms 54.219 ms
3 dstswr2-vlan2.rh.pswynj.cv.net (67.83.249.34) 34.058 ms 35.569 ms 36.917 ms 38.041 ms 39.877 ms 41.020 ms 43.097 ms 44.589 ms 45.722 ms 46.874 ms
4 67.83.249.21 (67.83.249.21) 47.993 ms 49.127 ms 50.238 ms 22.339 ms 21.340 ms 27.518 ms 26.871 ms 25.415 ms 26.806 ms 25.207 ms
5 rtr4-tg11-3.wan.prnynj.cv.net (64.15.6.37) 24.173 ms 23.523 ms 22.837 ms 22.876 ms 22.213 ms 21.517 ms 20.036 ms 19.332 ms 13.974 ms 11.322 ms
6 64.15.0.65 (64.15.0.65) 16.500 ms 22.582 ms 23.031 ms 23.489 ms 23.958 ms 24.414 ms 24.882 ms 25.339 ms 26.871 ms 27.328 ms
7 64.15.0.94 (64.15.0.94) 33.654 ms 34.408 ms 34.875 ms 35.333 ms 35.607 ms 28.201 ms 17.906 ms 19.506 ms 21.931 ms 27.201 ms
8 * * * * * * * * * *
9 ae2-p141.msr1.re1.yahoo.com (216.115.108.59) 142.218 ms ae2-p151.msr2.re1.yahoo.com (216.115.108.63) 31.873 ms ae1-p141.msr1.re1.yahoo.com (216.115.108.19) 38.529 ms ae2-p151.msr2.re1.yahoo.com (216.115.108.63) 41.635 ms ae1-p141.msr1.re1.yahoo.com (216.115.108.19) 42.888 ms ae2-p151.msr2.re1.yahoo.com (216.115.108.63) 34.985 ms 30.993 ms 27.398 ms ae2-p141.msr1.re1.yahoo.com (216.115.108.59) 82.799 ms ae1-p141.msr1.re1.yahoo.com (216.115.108.19) 35.944 ms
10 te-9-4.bas-a2.re1.yahoo.com (66.196.112.203) 39.925 ms 39.704 ms 39.126 ms te-9-4.bas-a1.re1.yahoo.com (66.196.112.207) 17.287 ms te-9-4.bas-a2.re1.yahoo.com (66.196.112.203) 22.117 ms 29.619 ms te-9-4.bas-a1.re1.yahoo.com (66.196.112.207) 24.334 ms te-8-1.bas-a2.re1.yahoo.com (66.196.112.201) 20.076 ms te-9-4.bas-a1.re1.yahoo.com (66.196.112.207) 19.350 ms te-8-1.bas-a1.re1.yahoo.com (66.196.112.205) 17.708 ms

If you look at hop # 8, you will see that it does not respond to traceroute (ICMP type 30) but the trace does complete to the end point which indicates the router is passing it on.

Now if a traceroute looks more like this, there could be a possible problem.

traceroute to www.yahoo.com (69.147.76.15), 30 hops max, 400 byte packets
1 192.168.254.1 (192.168.254.1) 6.186 ms 6.558 ms 7.535 ms 7.918 ms 8.293 ms 8.671 ms 9.047 ms 9.423 ms 9.814 ms 10.143 ms
2 10.240.165.5 (10.240.165.5) 11.888 ms 14.862 ms 19.907 ms 20.353 ms 20.811 ms 21.259 ms 13.124 ms 52.641 ms 53.741 ms 54.219 ms
3 dstswr2-vlan2.rh.pswynj.cv.net (67.83.249.34) 34.058 ms 35.569 ms 36.917 ms 38.041 ms 39.877 ms 41.020 ms 43.097 ms 44.589 ms 45.722 ms 46.874 ms
4 67.83.249.21 (67.83.249.21) 47.993 ms 49.127 ms 50.238 ms 22.339 ms 21.340 ms 27.518 ms 26.871 ms 25.415 ms 26.806 ms 25.207 ms
5 rtr4-tg11-3.wan.prnynj.cv.net (64.15.6.37) 24.173 ms 23.523 ms 22.837 ms 22.876 ms 22.213 ms 21.517 ms 20.036 ms 19.332 ms 13.974 ms 11.322 ms
6 64.15.0.65 (64.15.0.65) 16.500 ms * 23.031 ms * * 24.414 ms * 25.339 ms * 27.328 ms
7 64.15.0.94 (64.15.0.94) * * 34.875 ms * 35.607 ms 28.201 ms * 19.506 ms * *
8 * * * * * * * * * *
9 ae2-p141.msr1.re1.yahoo.com (216.115.108.59) 142.218 ms ae2-p151.msr2.re1.yahoo.com (216.115.108.63) 31.873 ms ae1-p141.msr1.re1.yahoo.com (216.115.108.19) 38.529 ms ae2-p151.msr2.re1.yahoo.com (216.115.108.63) 41.635 ms ae1-p141.msr1.re1.yahoo.com (216.115.108.19) 42.888 ms ae2-p151.msr2.re1.yahoo.com (216.115.108.63) 34.985 ms 30.993 ms 27.398 ms ae2-p141.msr1.re1.yahoo.com (216.115.108.59) 82.799 ms ae1-p141.msr1.re1.yahoo.com (216.115.108.19) 35.944 ms
10 te-9-4.bas-a2.re1.yahoo.com (66.196.112.203) 39.925 ms 39.704 ms 39.126 ms te-9-4.bas-a1.re1.yahoo.com (66.196.112.207) 17.287 ms te-9-4.bas-a2.re1.yahoo.com (66.196.112.203) 22.117 ms 29.619 ms te-9-4.bas-a1.re1.yahoo.com (66.196.112.207) 24.334 ms te-8-1.bas-a2.re1.yahoo.com (66.196.112.201) 20.076 ms te-9-4.bas-a1.re1.yahoo.com (66.196.112.207) 19.350 ms te-8-1.bas-a1.re1.yahoo.com (66.196.112.205) 17.708 ms

Notice on hops 6 and 7, the ICMP reply times out periodically. This may or may not indicate an issue. Something like this could mean that a certain Core or Border router is dropping packets or it may just have ICMP set at a very low priority which means it may not respond on occasion when it is processing higher priority UDP and TCP packets.

Comcast should be checking the signal strength at your modem. You should also be looking for errors inside your modems internal interface. A quick method to confirm lost connectivity to Comcast is to check the status LED's on your cable modem at the time you notice no internet connectivity or phone service. To check your modem for signal and connection errors, go to http://192.168.100.1 and use a username of admin and a password of dlink. If this doesn't work try username admin and password of hitron or username dlink and password dlink If these don't work, you would need to contact Comcast as they may have locked it down.

If you get into your modem, go to the log section and look for errors similar to this:

SYNC Timing Synchronization failure - Failed to acquire FEC framing
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing

Also check your signal levels for both upstream and downstream which will be on another page. The following web page will tell you what range a cable modems levels should be in.

http://homepage.ntlworld.com/robin.d.h.walker/cmtips/signal.html

Read The Full Thread:

voice is breaking up

• I did speed test I got the result as below Download speed 1646 Kbps (socket
• Those results are not good at all. I would suspect that you have something wrong
• No it is same comcast connection and same equipment. Currently I have Modem
• Just keep in mind just because you had Comcast working fine in your previous location,
• I can completely understand that. I have complained this to comcast and a comcast
• I just checked the log file from Modem It has these error messages Index Date/Time
• Below is the signal strength Downstream Signal Default Downstream Frequency:
• Your signal levels look OK and only you would know if these errors correspond to
• DCM 202 modem complies with DOCSIS 2.0. I am not sure why it is showing as 1.1.

VonTechMgr posted "A * on a traceroute does not necessarily indicate a problem. Some Core and Border" on 07/03/2009

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