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Vonage A lot of people have had that experience, signing up for Vonage's 911 and then finding



A lot of people have had that experience, signing up for Vonage's 911 and then finding out that Vonage routes them to a non-emergency line or even the wrong number altogether. Search the threads, there are plenty of examples.

Did you hear of the recent case in Houston? Two armed robbers broke into a home and shot the parents of a 17-year-old girl. As she desperately tried to call 911, she repeatedly got a message telling her that she needed to dial 911 from another telephone. So she did...and got the same message on that phone, too. Turns out her family had signed up for Vonage service and did not understand they had to take special steps to sign up for 911. ( http://www.usatoday.com/tech/news/2005-02-28-voip-usat_x.htm )

Definitely do your research. Vonage isn't going to make sure you're informed, that's your job-although they do make you dig deep to find the details. I thought I had researched the issue about as much as I could before I signed up (I scoured the Vonage site, these forums and Google, and even spoke to two Vonage CSRs and a supervisor), and finally just out of frustration over the lack of detailed information, I decided the only way to know for sure how it would work for me was to get Vonage and test it for myself. And I believe you're right, I only found that warning about "911 may not be answered outside of business hours" in the TOS when I signed up for Voange 911-which you can only read after you've already signed a contract for service with Vonage.

Of course you are absolutely correct in pointing out how some of these people act as if their complaints or concerns are the only legitimate ones. Rebus, for example, posted a hearty "WOOHOO!" after asking his state's regulatory authority to get involved in his LNP transfer issues. When their involvement finally made it happen, he was quick to sing the praises of regulation when it was his particular need that got met. But had his LNP gone flawlessly and it been someone else's problem, you'd have heard him telling them "no one has a gun to your head" and "put the box back on the shelf and walk away."

Don't worry about it. There are a handful of people who are extremely vocal about not caring about 911, and therefore anyone else who does care about that particular issue is simply wrong. But those same people will bitch about Click-2-Call not working, or demand a list of compatible USB handsets, or repeatedly ask why Vonage doesn't offer call filtering yet, or moan about having to pay extra for SoftPhone, or complain that Vonage should work with any SIP device, or go on and on about how they want this particular adapter instead of the one that Vonage provides because it's too bulky to take on the road...you get the picture.

Despite the impression they cast here, all of them have their own personal issues and feature wish-lists they hope Vonage will provide someday. But they're allowed to voice their complaints, and you're not? Of course you are. Keep letting Vonage what you want. Businesses respond to customers, or else they die, and if consumers want 911, then it will happen-regardless of what rebus, DentalRep, otaku, Martlet or anyone else has to say about it. Who knows, they may even decide e911 is worth having, once it's available. Now wouldn't that be ironic?[/b]



Read The Full Thread:

Yesterday the FCC Commissioner said this...



Maybe the FCC will start charging us 911 fees via our monthly Vonage bills...
Would be fine by me.... 911 is well worth it, especially if you have kids.
Agreed. As long as dialing 9-1-1 works I wouldn't mind paying the same fee as I paid
I also agree. That was one of the biggest concerns for my family.
I tested my 911 service about a two weeks ago just to satisfy my curiosity after
Yeah, the problem is that VOIP users shouldn't be getting charged the fee in the
I would pay a fee for 911 service too. Maybe the VoIP services could somehow require
How is the e911 working in Rhode Island?? Is that system really working? Since
I disagree. It's just one more thing for the government to meddle with. I didn't

ToddlerTN posted "A lot of people have had that experience, signing up for Vonage's 911 and then finding" on 03/03/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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