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Vonage A comment on the subject of this thread. ISPs don't have a huge price advantage
A comment on the subject of this thread. ISPs don't have a huge price advantage over Vonage. They are subject to local franchise regulations that tack on 5-10% to the total bill. They also have a smaller customer base and have their hands in more pies. Vonage on the other hand does incur some costs from having to use CLECs for termination.
ISPs can compete on service, since they provide more expensive equipment and install it themselves, but Vonage wins hands down in features because of this same reason.
No one is eating anyone else's lunch today.
This statement alone negates any valid points the author makes. It is ignorant to dismiss the advantage Vonage has by not having a legacy POTS network (and its associated costs) within a fixed geographic region and regulations preventing them from competing in certain areas. The author of this article neglects all of the non-POTS features that Vonage currently offers that it would take the ISPs time and effort to establish, including relationships with ILECs and CLECs in other geographic areas.
Thanks for the honest comments. I find your comments important since I have never needed customer service. I can imagine how frustrated it is to not get help when you have been a constant supporter of the company.
I think that customer service is the hardest thing for Vonage to provide. If you don't need it, then everything is great. If you need it and can't get it, then you want to get rid of Vonage yesterday. The question from an investment point of view is how many customers have needed adequate customer service and didn't get it. Is it .5% or is it 12%. I have no idea. i have never needed to talk to anybody at Vonage and that is why I have never thought about switching the service. In fact I have gotten 3 of my family members to switch from VZ and BLS.
I hope you have solved your problem. Could it be that your ISP is at fault?
Read The Full Thread: Analysis: ISPs Are Going To Eat Vonage''s Lunch
• http://www.extremetech.com/article2/0,1697,1981807,00.asp
• Thats very interesting! My cable company (Insight Communications) is coming
• How can a Voip provider leach off a high speed access that I paid for.
It is a
• maryjane what does your cable companys VoIP bandwidth use? Does it have a bandwidth
• I don't use it so I don't know.
• The cable co's VoIP usually uses a different data channel on the integrated modem/VoIP
• Well, same cable but different RF channel so the data traffic is separate, not
• Well, to be fair, the author didn't try to say that anyone was eating their lunch
• This statement alone negates any valid points the author makes. It is ignorant
Edge posted "A comment on the subject of this thread. ISPs don't have a huge price advantage" on 06/28/2006 |
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