Vonage Provides 911

Because Your Safety Is Important

Vonage provides a safe and reliable means of communication in times of emergency. Vonage 911 Dialing service operates differently than traditional 911, and because your safety is important to Vonage, you'll just have to fill out a short form during the sign up process that tells Vonage the street address where you will be using your Vonage service.

Vonage currently offers Enhanced 911 (E911) in many areas across the country, and Vonage is continuing the process of a nationwide rollout. With E911 service, Vonage delivers your registered address and phone number automatically to the proper local emergency call center. Your registered information appears on the dispatcher's screen automatically at the emergency call center.

If local authorities cannot display your registered information Vonage sends along with your 911 call, your call will be delivered through the traditional 911 network and answered by a trained dispatcher in your local 911 center. This service is known as basic 911. The dispatcher will not have your address and may not have your phone number, so be prepared to provide it.

Vonage also provides an additional safety net in case traditional 911 methods fail or are not available. At Vonage's national 911 emergency response center, trained emergency personnel are standing by to help you get local help in the event your call cannot be routed via E911 or traditional 911. Once you reach local emergency services, you may need to give them your address.

To find out if 911 is activated, simply dial 933 from your Vonage phone.

It may take several hours to process your 911 address. In the interim, Vonage will send your call to our national emergency response center.

Traveling with 911

Unlike traditional phone lines, you can use Vonage anywhere. Vonage service is portable to any location with broadband Internet access. When you move or travel with your phone adapter, you must update your new location - it's easy - just log into the features section of your web account and follow the instructions. You will receive an email confirming your service is activated for 911 Dialing.