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Vonage 45% packet loss is not "very steep". It is absolutely and utterly ridiculous.
45% packet loss is not "very steep". It is absolutely and utterly ridiculous. A simple line test (do not mention Vonage or Voip at all) from Comcast to you, done by one of their customer reps, should show that your connection, frankly, stinks.
testyourvoip.com is not Vonage. If you are having trouble with both, then the problem is not on the Vonage side.
It is highly likely that your modem is at fault. However, you can do things like checking to make sure that all cables are firmly attached to the modem, no corrosion on the cables, etc.
One important and not-to-be-overlooked step is to re-run the test with the RTP300 out of the picture. Hook your computer directly to your cable modem and re-run the test and make a few test calls. If this helps things, then something has happened to your RTP300, maybe at the same time your modem died.
Once you have eliminated the RTP300 as the culprit (if you do):
1. Call Customer Service (for Comcast) and ask for a line test. The reaction of the rep after the test should be abject horror, followed by an offer to have a tech come out or a replacement modem.
2. Regardless of the outcome, unless Comcast fixes it, take the modem back to your local Comcast center, tell them it is defective, and have them exchange it. As a renter of their modem, you have that right, from what I understand.
Read The Full Thread: Comcast ~ SB5210 ~ RTP300 ~ Outbound Audio Loss
• Hey folks...
Here's the deal I have been using vonage for about 3 months now.
• Well... I ran the test again with the Router out of the picture. It's not AS bad...
• Well, the VoIP test runs for 15 seconds, and you say you get a complete dropout about
• Actually, when the tech was out here to swap out the modem originally he redid all
• As an update. The comcast tech came out today and diagnossed the 'weak signal strength'
• You may want to check out this thread of what I went through with Comcast:
Comcast,
• Finally got resolved. Turns out the modem that they had recently swapped out my
• Good to hear it got resolved.
Funny that none of the Comcast techs (nor their
NateHoy posted "45% packet loss is not "very steep". It is absolutely and utterly ridiculous." on 05/04/2006 |
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