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Vonage
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In The Forum:
Vonage
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DWSupport Posted:
After recent
Vonage update that
took place on the
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Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

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In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

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In The Forum:
Vonage
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
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In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

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In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03


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Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

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Vonage vs. Time Warner Cable SoCal



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Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews

Vonage 1. welcome to the 21st century, where India and soon China handle most of these



1. welcome to the 21st century, where India and soon China handle most of these details. Sad fact (unless you are living in India or China and looking for gainful employment, of course), but true. Last I checked, most of my foreign languages were pretty piss-poor, too.

Is it good customer service? No. Can they afford to have a bank of Americans manning the helpdesks at the prices they charge? Heck, if Lexmark, IBM, and Dell can't manage it, what makes you think Vonage can? ;)

Reminder to self: learn Chinese. Eventually I'll have to be able to speak to my future boss in his/her own language.

2. Most helpdesks don't allow the "first contact" people access to things like equipment exchanges. That's an expensive step to take, and they'd rather force the front line person to exhaust every possible diagnostic step before "moving the call on up" to a person who can authorize costing the company large sums of money to fix the problem.

Especially when that front line person is costing them $1 an hour, and an equipment exchange can cost well over $100 when all the handling and refurbishing is taken into account.

Not saying it's right, just saying it's the most economic way of getting things done. And companies economize on whatever they can.



Read The Full Thread:

Understanding Customer Service People


My router has apparentely fried. I tried the reset, changing plugs, etc., but
That just plain sucks. I've been trying to sign up with this damn company and it's

NateHoy posted "1. welcome to the 21st century, where India and soon China handle most of these" on 03/31/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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