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Vonage
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In The Forum:
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Topic:
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In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

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In The Forum:
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Topic:
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In The Forum:
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Topic:
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On Mar 25, 2017 at 13:28:44

Emilipheyi Posted:
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In The Forum:
Hard Wiring - Installation
Topic:
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In The Forum:
Vonage
Topic:
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On Mar 21, 2017 at 00:08:24

jeddaisg Posted:
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In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

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In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51


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Vonage 1)none of my emails to Tech support about this issue have been replied to 2)



1)none of my emails to Tech support about this issue have been replied to

2) 50% of my calls into Tech Support end up on Ignore (ie. hours on hold)

3) the calls that do get through to a person, are met with one of the following:
* Vonage does not support faxing
* Vonage cannot guarantee the ability to fax- it may work and it may not
* I've changed your packet size to 10,try it again
* You cannot have two devices generating a dial tone on the same port.
* Etc.

From my perspective this says:
* Vonage does not have the staff to handle all it's tech issues (at least not in a timely manner)
* the staff at Vonage has neither the knowledge and/nor resources to resolve this issue, nor can they agree to what degree Vonage should provide support on the issue (not on same page)

My attempts to speak with a Manager about this problem we're refused!!!

The refusal of Vonage to credit me for $124.70 i've paid in 3 months for a service that did not provide that which was advertised nor the curtesy of the Manager of that Credet Dept. to speak directly with me about, speaks volumes

*



Read The Full Thread:

Vonage refuses to issue credit on service that never worked


I've spent the last two (2) months trying to get my new Vonage service to work properly.
Can you provide us with the details of your issue(s)? Are you saying the Tech Support
Is faxing your sole issue with the service? Are you trying to fax over your Vonage
My issue is no longer how to get support. I've canceled this service and will NEVER
also, the only reference to the word "fax" on Vonage.com's website is a sales pitch
Randyboy, I mistyped. I apologize. Search this forum and also the forum www.dslreports.com/foru
If you feel strongly about your right not to pay for shoddy service then dispute
Hmmmmm.... I think not hearing back from Tech Support during the 14 days Satisfaction
I disagree on your interpretation of the Vonage offer for a "Dedicated Fax Line".

randyboy posted "1)none of my emails to Tech support about this issue have been replied to 2)" on 01/06/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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