Sign up

Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference


Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months

Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!

Great Price, No Complaints
Great Price, No Complaints

You need some common sense.
You need some common sense.

Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...

Vonage Reviews

Vonage 1. Your location: Pleasant Hill, California (30 miles northeast of SF) 2. Your

1. Your location: Pleasant Hill, California (30 miles northeast of SF)
2. Your ISP name: Comcast (Cablemodem)
3. Upload and download speeds: Comcast Gold Tier, 6600/768
4. Modem make and model: Motorola SB5100
5. Type of Vonage adapter used: RTP300
6. Setup of Network: Modem -> Router (M0n0wall, FreeBSD based) -> Switch -> RTP300
7. Issue you are experiencing: Provisioning failed, neither line active, “Your phone may be plugged in to the incorrect phone port….”

I signed up for Vonage via the website, and after waiting a week for the stuff to get here, it finally arrived. I took out the RTP300 device, connected the “internet” port to the switch which is connected to the router, and plugged my phone into the “Phone1” port. I noticed that neither of the phone lights were coming on. After the device starts up the only lights that are on are the power and internet lights. When I try to use my phone, all I get is a brief beep, followed by a “Your phone may be plugged in to the incorrect phone port…”. This message occurs when the phone is plugged into either port.

I plugged my laptop in to one of the Ethernet ports, and verified that I can access web pages through the router (which obviously means the RTP300 has access to the internet also). I logged in to the router (, and under the status page, voice subpage, it says “provisioning failed” and shows both lines as “idle”. As I said before, both phone lights on the device are NOT lit.

I noticed that it was using an old firmware, so I manually upgraded the firmware to 1.00.37, which is the latest version I could find. After I upgraded, I again looked at the status page but this time it said “provisioning succeeded”. Both phone ports were still not lit however. I left to go eat dinner and when I came back, I found that the RTP300 had somehow automatically downgraded the firmware to 1.00.29, and the status was once again “provisioning failed”. Again, both phone lights remained unlit.

That is where I am now. I tried hooking it up directly to my cablemodem, however that resulted in it not doing anything when I tried to use the phone. I don’t think that is the problem though, as it is seeing the internet even behind my other router, even to the point where it was able to automatically downgrade the firmware…

What do I have to do in order to be able to use my phone? Do I need to have it manually provisioned or something? Also, why did it not like the newer firmware? Using the bandwidth monitor graph built into m0n0wall, I observed that when I attempt to use the phone, and it gives me the “Your phone may be plugged in to the incorrect phone port…” message, there is internet traffic that directly correlates to that phone session, which would seem to imply that the device is correctly transmitting and receiving over the internet.

Any help would be great, thanks.

Read The Full Thread:

New user, RTP300 problems.

Well first of all if neither of the phone ports are lit will not have a phone
I followed your instructions, but infortunatly my results were the same. It still
Have you called customer support? I knowthat is a lame question but I wonder if
I had some other problems with my installation today. I called customer support
I sent an email to customer support. I'd call them, but at the moment I only have
I've had a similar problem on my RTP300, where it refused to accept the firmware
Let us know when you here from CS or if you decide to call them. I would like to know
The m0n0wall router I use is pretty good at prioritizing traffic. Before I set
Ok, so I called them. I got a guy on the phone that had a really thick Indian accent,

GotNoRice posted "1. Your location: Pleasant Hill, California (30 miles northeast of SF) 2. Your" on 08/24/2005

Vonage Service Plans

Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1

Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Site Search

†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

** Certain call types excluded. is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.

Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.20 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum