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Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
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mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
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Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
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Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
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Ontario to my home
in
Scarborough, Onta
rio
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Vonage Canada
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Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
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Hard Wiring - Installation
Topic:
How to arrive at wifi password?
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Great tips..
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Topic:
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
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different price
margins , please
share your
estimated
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On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
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PBX interops and
their
configuration
guides,
...

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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
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Topic:
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Vonage 1. Your location New York 2. Your ISP name and type (cable, DSL, wireless etc):



1. Your location New York
2. Your ISP name and type (cable, DSL, wireless etc): Road Runner Cable

3. Upload and download speeds Not sure
4. Modem make and model: Toshiba PCX2600
5. Type of Vonage adapter used ie RT31P2 or PAP2 PAP2
6. Setup of Network ie Modem->Vonage Adapter->PC: Modem ->Router-> Vonage Adaptor
7. Issue you are experiencing ie dropped calls, choppy audio etc : not recieving incoming calls
8. DETAILED results from www.testyourvoip.com with a test call to Boston.


MOS Analysis From You TO Boston
Chart of results
Media Quality
MOS
3.4 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 36.5%
Latency 0.07 4.7%
Packet Discards 0.93 58.7%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 203 ms
Packet Discards 3.7%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 40 ms
Max: 100 ms
Burst Loss
Jitter
Min: 0 ms
Avg: 13 ms
Max: 240 ms
Signaling Quality
Post-Dial Delay 78 ms
Call Setup Time 94 ms
Media Delay 469 ms


MOS Analysis FROM Boston To You
Chart of results
Media Quality
MOS
4.1 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 62.6%
Latency 0.06 6.2%
Packet Discards 0.29 31.0%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 203 ms
Packet Discards 1.8%
Packet Loss 0.0%
Loss Periods
Min: 280 ms
Avg: 280 ms
Max: 280 ms
Burst Loss
Jitter
Min: 4 ms
Avg: 11 ms
Max: 370 ms
Signaling Quality
Post-Pickup Delay 372 ms
Call Setup Time 275 ms
Media Delay 405 ms


This is a rather lengthy multi problem affair. Please bear with me. I have had Vonage since last August and this is the first problem I have had.


Here's the problem. Last night I got a call on my cell from my sister who had been trying to reach me all day but the phone had a busy signal. I later got emails from several others who had the same problem, and finally at work when my husband tried calling home, it was busy several times. Some calls came through, others did not. I myself tested the system using my cell and out of 5 calls placed at random times, only one got through. SO I rebooted the Vonage adaptor twice. No change, still a busy signal. I rebooted our entire network. Busy signal. I called tech support last night. She placed a test call to me, it came through, so she said there was no problem with my phone. WHile I was talking to her I tried again using my cell and then my husband's cell, both times got a busy signal, then I tried a third time and the call went through. She tried again and got through. So she decided there was no problem with the phone. Have a nice night thank you for calling Vonage.

Today same problem. I did all the steps I outlined above before calling tech support, rebooted the system everything. no change. I called tech support, got someone who ignored everything I said and placed 2 test calls which naturally went through. I called again on my cell and it was busy and I told him to call and he got the busy signal as well. SO I was transferred to another level, where I was told by the tech, that he actually had to have the problem happen in real time so he could figure out what was wrong. I explained to him that the problem was intermittant and that because both my husband and I do call, we couldn;t afford to have a phone line that randomly acted up. SO he tried changing the port. The number was stil busy after that, when I tried it but when he called, he got through. He had me reboot the system over and over and then decided that the only way to fix my phone was to get a new number because I needed a new proxy. I could keep my old number as a virtual number for an extra $5 monthly. HE assigned a new number and told me to wait for a test call. It never came because the number he gave to me belonged to someone else. ANd while he was talking to her believing she was me, I was still waiting. Quite coincidentally she has Vonage too! Finally he figured out the mistake and called me on my cell phone and gave me a third number. That one worked. I later logged into my Vonage account and noticed that I now had 3 numbers on my account, my original number which was now a "virtual" number, my new number, and a "voicemail only" number which was the number that belonged to someone else. And when you called that number, you got the other person's voicemail. I called customer service and explained to them what had happened and asked them to fix it. I was asked "if I was sure" that I wanted to remove that number from my account. I very nicely explained that the number (a) was an active number not belonging to me (b) was a mistake made by the tech (c) was not requested by me, they again asked me if I was sure I wanted to remove the number from my account. I said yes.

Now my new phone number has intermittant busy tones, inspite of the new "proxy", in spite of the new port, and in spite of the new number. The quality of the calls are now terrible. SO I'm stuck paying an extra $5 monthly to keep my old phone number as a virtual, I have a new number that still has the old problem as well as poor quality and I have no idea what to do. Also just so you know, the busy signal happens both when you dial the area code and when you do not.

is there a direct line to US based tech support? Did I really have to get a new phone number? Can anyone out there help me?



Read The Full Thread:

Problems with incoming calls linksys PAP2


Good Lord. Unfortunately, it's unlikely that you'll get much response here in
I am having the same problem of fast busy signal. I have tried calling tech support
There's NO legitimate problem which would require you to get a new phone number,
Why does a new proxy mean a new number?
I have no idea. THat's what the tech guy told me, I had to do. I asked several times
Why does a new proxy mean a new number? If your problem is not corrected I
Hi Vericute1 : is your problem resolved now ?
AN update I called the number listed on the board for the ( is it Jersery)
I called vonage customer care and was on phone with them for 1 and half hour. The

verycute1 posted "1. Your location New York 2. Your ISP name and type (cable, DSL, wireless etc):" on 05/10/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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