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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




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Vonage 1. Your location: Beaverton, OR, USA 2. Your ISP name and type: Comcast Cablemodem 3.



1. Your location: Beaverton, OR, USA
2. Your ISP name and type: Comcast Cablemodem
3. Upload and download speeds: UP: 384Kb/s, DWN: 6Mbit/s

7. Issue you are experiencing ie dropped calls, choppy audio etc

I have been using Vonage for almost a year and it has been pretty good until lately. For the last couple of months, incoming phone calls break up a lot and the voice is garbled to the point that I can't understand it. This applies to local calls from my neighbor as well as interstate calls from my parents. Almost everytime I have the person calling hang up and I call them back. the voice quality is much better and is what I have experience in the past from Vonage.
Tonight I talked to a Vonage tech support rep and he had me put my voice adapter between the cable modem and my router to eliminate router issues. Didnt help.
If I remember correctly this started really messing up about 2-3 months ago which is the same time that Comcast started offering their phone service. Coincidence?
Any one help?


4. Modem make and model
Toshiba Cablemodem model PCX2500

5. Type of Vonage adapter used ie RT31P2 or PAP2
Software Version: VT20_02.1.06
Bootrom Version: VT20_02.1.06
Hardware Version: Model: VT1000 Revision: 0 BSP: 1.2/0
Config File Version: 1133224600695/1002304884

6. Setup of Network ie Modem->Vonage Adapter->PC
Normal setup: Modem->LinksysWRT54G_router->Linksys_Switch(1GB)->Vonage Phone Adapter
(PC is on the same switch)

Troubleshoot setup (setup to get results below):
Modem->Vonage_Phone_Adapter->LinksysRouter->Linksys_Switch->PC

8. DETAILED results from www.testyourvoip.com with a test call to Test Details from testyourvoip.com:

MOS Analysis from You TO Boston
MOS analysis chart
Media Quality
MOS
4.4 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 89.7%
Latency 0.04 6.7%
Packet Discards 0.02 3.3%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 225 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter
Min: 0 ms
Avg: 8 ms
Max: 34 ms
Signaling Quality
Post-Dial Delay 156 ms
Call Setup Time 172 ms
Media Delay 360 ms

MOS Analysis FROM Boston To You
MOS analysis chart
Media Quality
MOS
4.2 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 70.7%
Latency 0.05 6.4%
Packet Discards 0.00 0.0%
Packet Loss 0.18 22.8%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 225 ms
Packet Discards 0.0%
Packet Loss 0.7%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter
Min: 4 ms
Avg: 7 ms
Max: 26 ms
Signaling Quality
Post-Pickup Delay 162 ms
Call Setup Time 167 ms
Media Delay 196 ms[B]



Read The Full Thread:

Outgoing calls fine...Incoming calls garbled


Well, you do have some packetloss on the incoming. That could be giving you some
I would think that Packet loss of 0.7% would cause very minor speech problems,
The issue you're describing, I have had lately for the past 2-3 weeks with my outbound
You can add me to this list - I'm surprised that more people don't seem to be having
I just talked to a tech support guy and he is forwarding my issue to the engineering
Sounds like this is a good start...As a correction to my response, I'm seeing this

sundansx posted "1. Your location: Beaverton, OR, USA 2. Your ISP name and type: Comcast Cablemodem 3." on 11/28/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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