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Vonage 1. Your location Allen,Texas 2. Your ISP name and type (cable, DSL, wireless



1. Your location

Allen,Texas

2. Your ISP name and type (cable, DSL, wireless etc)

SBC DSL

3. Upload and download speeds

1.5 down/348 up

4. Modem make and model

Speedstream 5100 DSL modem
5. Type of Vonage adapter used ie RT31P2 or PAP2

Motorola VT2442

6. Setup of Network ie Modem->Vonage Adapter->PC

DSL modem->Hawking HBB1->Vonage Adapter

7. Issue you are experiencing ie dropped calls, choppy audio etc

Lose of dial tone
8. DETAILED results from www.testyourvoip.com with a test call to Boston

Media Quality
MOS
4.4 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 127 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods
Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss
Jitter
Min: 0 ms
Avg: 2 ms
Max: 28 ms
Signaling Quality
Post-Dial Delay 100 ms
Call Setup Time 110 ms
Media Delay 230 ms

MOS Analysis FROM Boston To You
MOS analysis chart
Media Quality
MOS
4.4 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 127 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods
Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss
Jitter
Min: 0 ms
Avg: 0 ms
Max: 30 ms
Signaling Quality
Post-Pickup Delay 105 ms
Call Setup Time 115 ms
Media Delay 137 ms





My problem is that I can lose dial tone at anytime. Sometimes I'll go 2 days without losing dialtone. Other times I lose dialtone 2-3 times per day. My VT2442 lost dialtone sometime last night once again. This caused me to miss 2 very important calls this morning. I am getting sick and tired of this problem. When this happens I still have internet but no dialtone. A reset of the VT2442 fixes the problem.
I refuse to call India again since they are absolutely no help. And I'm not calling New Jersey to wait on hold for an hour unless I am canceling my service.
Can anyone explain to me why I can not keep a dialtone? Is there a setting in the VT2442 that I may have missed that might help to keep my dialtone? I have DHCP setup. PPOE will not work with my DSL connection. I am at my wits end and my roomate has told me that he is through with Vonage. It's just not reliable. If no one can help me then my next call to Vonage will be to disconnect.
I know this is not a Vonage forum and that's why I am asking here. Vonage support is terrible. Sorry if I sound rude but I am frustrated as he$$.

Bob



Read The Full Thread:

Constantly Losing Dial Tone


Your VoIP test results are super. I'd guess that you either have an intermittent
Thanks I'll try that. I really think it's the adapter since I've never had any problems
Good luck. Let us know how it turns out.
Thanks Steve. So far I have had a dial tone for 8hrs and 49 minutes. I changed the
After a few more days the change I made in the adapter has helped some. I no longer
Hmmm. This begins to sound more like a Vonage issue than an IP issue, or you shouldn't
Thanks Steve. I just might try that number. I woke up again this morning to delayed

ram1220 posted "1. Your location Allen,Texas 2. Your ISP name and type (cable, DSL, wireless" on 05/18/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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