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Vonage 1. Your location About 20 miles outside of Seattle proper. 2. Your ISP name



1. Your location About 20 miles outside of Seattle proper.

2. Your ISP name and type (cable, DSL, wireless etc) Comcast, cable

3. Upload and download speeds
Download: 627 kbps
Upload: 1.6 Mbps

4. Modem make and model Motorola Surfboard 5100 (and getting a newer one doesn't help the problem)

5. Type of Vonage adapter used ie RT31P2 or PAP2 All the adapter says is V-tech Model # 8100-2 (it's just about 2 years old).
6. Setup of Network ie Modem->Vonage Adapter->PC Not quite sure, since there are a lot of wires. I think the connection goes through a router and into the desktop, and then the Vonage adapter comes off of that. However, we've put the adapter all sorts of places in the network for various other reasons, and it doesn't help this problem.

7. Issue you are experiencing ie dropped calls, choppy audio etc Trouble placing 10-digit outbound calls (so, ones outside my area code). I get a dial tone, dial, and then there's just silence until I hang up. Sometimes (maybe 1/15 times I dial) they go through, but I haven't been able to pin down what makes that happen. It seems to get better when I dial immediately after hanging up another (even incoming) call, but I'm not sure about that.

I've tried waiting longer to dial, dialing slower, dialing w/ the phone off then turning it on, using redial and speakerphone, dialing a 1 first, etc. It doesn't seem to have any relationship to how I dial, though trying different methods makes ME feel better when my calls aren't getting through. :roll:

Yes, I've called Vonage tech support, and they don't see a problem.

We've had Vonage for a couple of years. There was no problem at first, up until maybe a year ago. The problem has gotten worse over time, it seems. That makes me wonder if it has something to do with Vonage getting more users/being overloaded.

7. Voip test results:


I've tried finding an answer to this here and elsewhere online, but info seems to be very spotty.

Any ideas on what's likely going on? Or, better yet, how to fix it?

Thanks in Advance! :)



Read The Full Thread:

Outbound Calls Don''t Go Through


Let me ask a few things to get some more information. 1. You mention that this
I don't know that they always go through, but they seem to. When I call our cell phones,
I wish I had much more to go on, but I don't. Your responses make sense, they
This sounds more like a Vonage related issue or the Vonage adapter itself. If you
Yeah, I don't think it's our router since we've used at least three different routers
I mean absolutely no offense to the member who PM'd me, but I'm really security-conscious... So,
First do not give your MAC address to anyone! There is nothing that will help
Yep, my husband and I talked about it, and decided it'd be best to wait to do anything
Thanks for the explanation, Brian! :-) I can see why you had suspicions about that

SweetErika posted "1. Your location About 20 miles outside of Seattle proper. 2. Your ISP name" on 05/28/2008

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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