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Vonage 1. Your location About 20 miles outside of Seattle proper.
2. Your ISP name
1. Your location About 20 miles outside of Seattle proper.
2. Your ISP name and type (cable, DSL, wireless etc) Comcast, cable
3. Upload and download speeds
Download: 627 kbps
Upload: 1.6 Mbps
4. Modem make and model Motorola Surfboard 5100 (and getting a newer one doesn't help the problem)
5. Type of Vonage adapter used ie RT31P2 or PAP2 All the adapter says is V-tech Model # 8100-2 (it's just about 2 years old).
6. Setup of Network ie Modem->Vonage Adapter->PC Not quite sure, since there are a lot of wires. I think the connection goes through a router and into the desktop, and then the Vonage adapter comes off of that. However, we've put the adapter all sorts of places in the network for various other reasons, and it doesn't help this problem.
7. Issue you are experiencing ie dropped calls, choppy audio etc Trouble placing 10-digit outbound calls (so, ones outside my area code). I get a dial tone, dial, and then there's just silence until I hang up. Sometimes (maybe 1/15 times I dial) they go through, but I haven't been able to pin down what makes that happen. It seems to get better when I dial immediately after hanging up another (even incoming) call, but I'm not sure about that.
I've tried waiting longer to dial, dialing slower, dialing w/ the phone off then turning it on, using redial and speakerphone, dialing a 1 first, etc. It doesn't seem to have any relationship to how I dial, though trying different methods makes ME feel better when my calls aren't getting through. :roll:
Yes, I've called Vonage tech support, and they don't see a problem.
We've had Vonage for a couple of years. There was no problem at first, up until maybe a year ago. The problem has gotten worse over time, it seems. That makes me wonder if it has something to do with Vonage getting more users/being overloaded.
7. Voip test results:
I've tried finding an answer to this here and elsewhere online, but info seems to be very spotty.
Any ideas on what's likely going on? Or, better yet, how to fix it?
Thanks in Advance! :)
Read The Full Thread: Outbound Calls Don''t Go Through
• Let me ask a few things to get some more information.
1. You mention that this
• I don't know that they always go through, but they seem to. When I call our cell phones,
• I wish I had much more to go on, but I don't.
Your responses make sense, they
• This sounds more like a Vonage related issue or the Vonage adapter itself. If you
• Yeah, I don't think it's our router since we've used at least three different routers
• I mean absolutely no offense to the member who PM'd me, but I'm really security-conscious...
So,
• First do not give your MAC address to anyone!
There is nothing that will help
• Yep, my husband and I talked about it, and decided it'd be best to wait to do anything
• Thanks for the explanation, Brian! :-) I can see why you had suspicions about that
SweetErika posted "1. Your location About 20 miles outside of Seattle proper.
2. Your ISP name" on 05/28/2008 |
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