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dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30


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Vonage 1. Virginia 2. Verizon FiOS 3. 15/2 4. ?? 5. TI VTech 8100-1 6. Modem



1. Virginia
2. Verizon FiOS
3. 15/2
4. ??
5. TI VTech 8100-1
6. Modem -> Linksys WRT54G -> Vtech 8100-1
7. No dial tone, red light on phone device
8. N/A at this time; I'm not on the problem network

I bought my VTech 8100-1 from Best Buy took it home, but didn't sign up right away. Later that day my wife signed up via vonage.com and she thought something was off when there was no option to not have the free phone adapter sent to us. Our mistake was not signing up via the retail activation page.

So the next day I call customer support to explain the situation and to ask if they could except the MAC address of the VTech and apply it to the phone number. After much confusion they eventually said it was "complete" and that I needed to wait 24 hours for the MAC address to be setup.

24 hours later I can see the MAC address in my account associated with the correct phone number, but still no dial tune and I get a red LED on my VTech. I've tried to call customer support, but I gave up in pure frustration due to the experience of having put on hold several times so they could query a support database. I am severely angry because tech support has as much knowledge as my grandma has with Perl.

I took every step they read to me and still success. To make things worst, I think during my MAC address setup I was some how changed for a new line and then cancellation fee of the new line. So I'm looking at about $100+ USD in erroneous charges.

Please tell me someone has any clue of what my problem might be.



Read The Full Thread:

Issues with Service and Nightmare Customer Care Experience


The first question I would have to ask is, have you tried to get a dial tone with the
Hey its solved, but yes, everything you mentioned was tried with no avail. I
Yes, you have to wait for Verizon to either release the ip address or call us. I work

jdgiotta posted "1. Virginia 2. Verizon FiOS 3. 15/2 4. ?? 5. TI VTech 8100-1 6. Modem" on 01/11/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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