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Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

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Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews

Vonage 1. Scottsdale, Arizona 2. Qwest tv/internet bundle (cable) 3. Upload speed:



1. Scottsdale, Arizona
2. Qwest tv/internet bundle (cable)
3. Upload speed: 836616 bps, Download speed: 1183760 bps
4. Modem Motorola RG2200C (Qwest)
5. Type of Vonage adapter used Motorola and model VT1005
6. Setup of Network is Modem->Vonage Adapter-> Netgear WGR614v6 ->PC
7. Issue is extremely choppy audio both ways all the time.

Speed test statistics
-
Download speed: 1183760 bps
Upload speed: 836616 bps
Quality of service: 80 %
Download test type: socket
Upload test type: socket
Maximum download pause: 360 ms
Average download pause: 9 ms
Minimum round trip time to server: 94 ms
Average round trip time to server: 96 ms

Voip test statistics
-
Jitter: you -> server: 30.8 ms
Jitter: server -> you: 31.5 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 14
Estimated MOS score: 3.7

I've had Vonage for a year, but over the past two months, it's been getting slowly bad, until it's really noticable and difficult to share a conversation properly.

I have spent weeks on the phone with various Vonage very helpful techs doing multiple tests.

The sound is really breaking up when I talk or they talk, it's the same without the router connected, just connected directly from the cable to the Vonage box.

Plus had a qwest tech come over and find nothing wrong with the tests they ran on the lines, they say I can get Internet and cable tv just fine, and thats all they are responsible for.

Eventually a Vonage tech helped me set up a 3 way conference call which took about two hours with a Qwest person and together I stayed quiet while they ran many tests. The conclusion was I have jitter loss from Qwest, but Qwest claims they do not have the ability for changing anything, plus the Internet and TV work fine.....

So I'm stuck...and I'm very confused, (I can't change from Qwest as our Condo complex only allows Qwest as our service provider, I'm a home owner who's wondering what to do next as I really want to keep Vonage.

Thanks for any help.

Linda



Read The Full Thread:

Netgear WGR614v6, Qwest Internet/tv bundle and Choppy Signal


Linda, did you ever get this resolved? I'm having the same problem with Qwest in

Linda, thanks for the info. Your setup is probably like mine with the Motorola

Linda, thanks for the info. I hope this works out for you. I'm trying to hold off
Last update: Well I seem to have the blazing fast Internet now.... So eagerly
As I suspected, same complex as me.
Qwest finally fixed their service as my line quality is 96%. All is well and I don't
Shhhhhh.... don't speak to soon... just kidding. Today my Vonage line was

dorothy77 posted "1. Scottsdale, Arizona 2. Qwest tv/internet bundle (cable) 3. Upload speed:" on 08/13/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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