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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Salt Lake City: impressions after several months




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Vonage 1. Location: Korea 2. Your ISP name and type:SSRT DSL 3. Upload and download



1. Location: Korea
2. Your ISP name and type:SSRT DSL
3. Upload and download speeds
Download: 186880
Upload: 180550
4. Modem make and model: SSRT, DSL moden Neuro Telecom "Freeway".
5. Type of Vonage adapter used: RT31P2
6. Setup of Network: Modem->Vonage Adapter->PC


I've used Vonage for about 5 months and had no problems with it in the past. Two days ago, it just stopped working. I couldn't get a dial tone and the internet light on the RT31P2 would blink rapidly. I can't surf the internet with the router attached. When I disconnet the router, the DSL modem works fine and I'm able to surf. I tried everything on the web site for trouble shooting and nothing worked. I emailed customer service and they asked for a bunch of information:

Here is the email with my reply in bold letters:

Dear Shon,

Thank you for Contacting Customer Care.

We understand that, you have lost dialtone and internet service
through the Vonage device

Please reply to this email with the following information so we can
assist you better:

1. Make and model of the Vonage Phone Adapter you are using.
Linksys model RT31P2

2. WAN MAC address of the Vonage Phone Adapter, which can be found at
the bottom of the device. Model number of the power adapter used.
0013108A7254
3. The network setup (how you devices are connected to each other) or
Diagrammatic representation of the network:
DSL modem > Linksys RT31P2 > Computer .

4. Light status in the front panel of the Vonage device.
Power light (solid green), Ethernet 1 light (solid green) and Internet light (rapid blinking green).
5. Name of your Internet Service Provider. Make and Model number of
the modem given by them.
SSRT, DSL moden Neuro Telecom "Freeway".
6. How many computers do you have?
1
7. Do you have any other Routers in your network? Please mention the
make and model number.
None
8. Are you able to go online through the computer connected to the
Vonage device?
No, but if I disconnet the Vonage device, it works.
Please feel free to reply to this email.

If you have any questions now or in the future Vonage Care is eager to
assist you 24 hours a day, 7 days a week.
Please visit our help center at http://www.vonage.com/help.php or send
us an email from our Contact Us page at
http://www.vonage.com/help_contactUs.php. You can also call us Toll
Free at: 1-VONAGE-HELP 1-866-243-4357.

Sincerely,

Vonage Customer Care

I really think the Vonage router is bad. I've waited on a reply from Vonage and as of yet haven't received one. I love this service, but this hiccup is upsetting. I can't talk with my family. Can anyone help?



Read The Full Thread:

Vonage stopped working// using RT31P2


Jenks I have seen several posts in the VOIP forum about service being blocked
I would think he should still be able to get out on the web through his router though.
The government has postponed that action due to so many of us using the service

As of today, I still haven't heard back from Vonage. It would be nice if someone
When you say emailed support, are you talking about going to the www.vonage.com
Thanks Mundy, I'll try your suggestion. I used the email on the Vonage site,

jenks_24 posted "1. Location: Korea 2. Your ISP name and type:SSRT DSL 3. Upload and download" on 09/04/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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