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Vonage 1. Commonwealth of Dominica
2. Cable and Wireless -> Cable Modem
3. 512
1. Commonwealth of Dominica
2. Cable and Wireless -> Cable Modem
3. 512 kbps synchronous
4. Unknown
5. VTA-VR
6. Modem->Router->Vonage Adapter (PC on wireless)
7. No dial tone
8. I was fiddling with the test and went over the number of tests allowed accidentally without saving the prior information. Each test indicated that I could sustain 4 Vonage connections, the QOS was around 45%, up was ~450kbps and down was ~400kbps. I'll try again tomorrow to run the speed test and update the results.
I stay down in the caribbean for a few months at a time, and this time I brought my Vonage box with me. It's worked just fine for nearly a month and then two days ago the connection started acting up and dropped a call or two. Since then, I have not had a dial tone. Right this second, the lights are all on and solid (Power, Internet, and Phone 1). However, at times the Internet and Phone 1 lights will blink rapidly until I disconnect power (the power light stays solid during the blinking of the other two lights). When the internet activity light and the phone 1 light are blinking rapidly, there is no corresponding activity light on my router. When I pick up the phone, I hear nothing...just open air. People that attempt to call me, immediately get my voicemail and the lights on the VTA do not react.
I have checked and rechecked all the connections and reset and replugged everything numerous times, but I still get nothing.
I'd love to call Vonage support and see what the story is, but I've got no ability to do so from my home here as Vonage is my only phone line. I do have a local cellular telephone, but calling the US is expensive.
___________________________________
These results were obtained on a different Voip speed tester that looked nearly the same as the one from this site (which I can't use at present)
Speed test statistics
-
Download speed: 401064 bps
Upload speed: 341480 bps
Quality of service: 44 %
Download test type: socket
Upload test type: socket
Maximum download pause: 313 ms
Average download pause: 31 ms
Minimum round trip time to server: 139 ms
Average round trip time to server: 1063 ms
Voip test statistics
-
Jitter: you -> server: 3.1 ms
Jitter: server -> you: off
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: off
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 5
Estimated MOS score: 4.0
Read The Full Thread: No dial tone, VTA-VR
• Follow-up:
I dispatched an email to vonage and overnight they switched the
• What you've done for troubleshooting is excellent- especially trying it with
• Thanks for the reply.
The speed test I posted is from a different but similar
• I think you've done all you can do, unless you haven't tried the hard reset yet.
• When you say hard reset, are you talking about the button you depress on the back
• What you've told us should do it. I'm glad you did all that troubleshooting, because
• Yeah, I haven't had the best of luck with email vonage support...but I think that's
• You might want to have your parents test the unit before sending it to you. Have
vaneleus posted "1. Commonwealth of Dominica
2. Cable and Wireless -> Cable Modem
3. 512" on 02/02/2007 |
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