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On Apr 27, 2017 at 13:52:02

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On Feb 15, 2017 at 21:16:51

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Vonage 1. Camp Hill, PA 2. Comcast 3. 6m down / 384k up 4. Motorola SURFboard 4200



1. Camp Hill, PA
2. Comcast
3. 6m down / 384k up
4. Motorola SURFboard 4200
5. RT31P2
6a. was modem >> RT31P2 >> PC & xbox360
6b. now modem >> netgear RP614 >> RT31P2, PC & xbox360
7. random reboots, dropped calls, choppy audio, voice mail fails to answer
8. testyourvoip to Boston = 4.4

The RT31P2 can no longer be used as a router because it seems to overheat and reboot itself. It wouldn't be so bad if it would completely reboot, but it usually gets stuck and needs to be unplugged and replugged to get it working. Sticking fans on the adapter really isn't an option as I have young children. Just using it as a phone adapter allows it to operate much cooler to the touch. There's nothing around the adapter or stacked on it. After many emails back and forth with Vonage tech support, this was their final suggestion:

"In response to your email, the device may be getting hot because of the surge protector. Try connecting it directly to the wall. It is possible that the device is going bad and that may be why it keeps rebooting itself. Unfortunately the device is no longer under warranty at this point. If you prefer you can always pick one up locally at a retail store like Best Buy or circuit City. I do hope that I have answered your questions. Do not hesitate to contact us if you need further assistance."

Do I need to buy another adapter or should Vonage send me one? If I were to cancel my service and return their adapter, then there is not a cancellation fee, correct? That tells me the adater is still their property. Ant thoughts?



Read The Full Thread:

RT31P2 random reboots, choppy audio & dropped calls


I don't think so, i suspect that there is a cancellation fees of $39 ........so
Not so. The $39 can-fee is waived if I return their phone adapter. As far as
I've had Vonage for a year and it has worked pretty well until recently. The question
I can't swear to it since it has not happened to me, but I don't think that getting
Hi, I think its better to get the device from retail, since devices from retail

Hendrix posted "1. Camp Hill, PA 2. Comcast 3. 6m down / 384k up 4. Motorola SURFboard 4200" on 05/25/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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