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Review: My First Day With Vonage, Excellent!
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Vonage Customer Review: One month with Vonage, and...
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Vonage 1. Aurora, CO 2. Comcast cable 3. 7709/693kbps (964/87kBps) 4. Motorola



1. Aurora, CO
2. Comcast cable
3. 7709/693kbps (964/87kBps)
4. Motorola SB5120 Cable Modem
5. Linksys RT31P2, Firmware v. 1.30.01
6. Modem->Vonage Adapter->Mac
7. Linksys RT31P2 disconnects from cable modem once/day or so.
8.

MOS Analysis FROM You to Boston
MOS analysis chart
Media Quality
MOS
3.1 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 30.6%
Latency 0.08 4.2%
Packet Discards 1.22 65.1%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 213 ms
Packet Discards 4.9%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 60 ms
Random Loss
Jitter
Min: 0 ms
Avg: 4 ms
Max: 54 ms
Signaling Quality
Post-Dial Delay 152 ms
Call Setup Time 187 ms
Media Delay 381 ms

MOS Analysis FROM Boston To You
MOS analysis chart
Media Quality
MOS
3.7 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 43.0%
Latency 0.07 5.2%
Packet Discards 0.69 51.7%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 213 ms
Packet Discards 2.6%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 80 ms
Burst Loss
Jitter
Min: 0 ms
Avg: 2 ms
Max: 44 ms
Signaling Quality
Post-Pickup Delay 202 ms
Call Setup Time 220 ms
Media Delay 239 ms


OK. I don't know if I posted all that correctly, but here's my prob:

My Linksys router continuously disconnects from the internet. Vonage tech support tells me it's a problem with Comcast, but it seems to clearly be a problem with the router. Maybe I'm wrong, but when I unplug the Linksys POS from power for 20secs and then plug it back in, it seems to work fine for awhile (sometimes a week, sometimes 1/2 a day). I'm sick of doing this, and I don't know my connection is down until I either attempt to connect to the internet or try to make a phone call. I used to have a Scientific Atlanta Cable Modem, and the problem was the same, so I've eliminated that as the cause.

Question is, how hard is it to get a newer router from Vonage? Should I just give up and buy one at Best Buy or something for $60? It's still a Linksys (pap2?), so will it have the same annoying problems?

Thanks for any input! It seems my incident is not an isolated one, but I seem to be getting different reports about fixes. Help!



Read The Full Thread:

RT31P2 Continuously Disconnects from Cable Modem


Vonage customer service may actually be right about your internet service, since
Hey, Steve! Thanks for the reply! My scores without the Linksys in the loop:
Oh, hey, so if I have high packet discards, how do I go about getting comcast to fix
Here's my latest info after reconnecting the RT31P2 to the Cable Modem, then repowering
It's not a certainty that the high discards are the cause of your initial problem,
Yes! Exactly, though I believe if my computer was directly connected to the cable
Well, I just called Comcast tech support. They pinged me (or whatever) and couldn't
have you considered cloning the MAC address of your PC from the Vonage router?
Yah. I thought of that same thing and did it. It didn't make a difference.

jbkalla posted "1. Aurora, CO 2. Comcast cable 3. 7709/693kbps (964/87kBps) 4. Motorola" on 03/05/2006

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