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Vonage 11:34AM Alright, trying to contact Vonage right now to fix the loud volume issue
11:34AM Alright, trying to contact Vonage right now to fix the loud volume issue on the VT2442. Other issues I'm having that I Will attempt to get fixed on this call are:
1. My caller ID isn't showing up when I call people and
2. When I reset the box, (either in the software or pulling the plug) it loses my Port Forward Settings
Note on the loud volume issue: it seems that people on land lines call me and are at a more normal volume, the real problem is when I get called from a cell phone or call a cell phone.
11:35AM Sick of the "Press # system, I pressed 0 to get an operator.
11:37AM 2 minutes on hold listening to Musak, Got someone in India, allegedly called Joseph who I am certain will not be able to help me. Requested transfer to Level 2 support.
11:38AM The joker in India finally transferred me to L2 support, after my explaining that I already know he won't be able to help me and giving him my account info. Only had to spend 1 minute with him, not bad... back on hold.
11:48AM Still on hold waiting for level 2 support. Time to read /. news. Funny, /. news has an article about Voip Cell phones coming soon. Ironic?
11:52AM Got Roger, clearly an American. Hopefully, he will be the MAN!
12:06PM Roger changed some settings on his end, and the call definitely got softer, but not quite soft enough. He's changing the Volume again.
12:12PM Roger reset the volume even lower and VOILA, it's perfect. He set the RX GAIN to -7 and the RX Gain ANALOG to -38. He is starting a system ticket so that all of the Vonage people will know what the deal is with the VT2442 and is motioning Vonage-Forum as a reference source.
12:23PM Apparently Vonage has policy that they can only help you in L2 support for half an hour. So here's the status, My Call Volume is perfectly normal now, and my Port Forwarding settings are miraculously fixed (this may have had to do with the fact that I had 3 separate voice gateways in the system so none of them were provisioning right).
The only problem I have left is my outbound-caller-id not showing up when I call people. Sadly, Roger had to transfer me away because of the stupid Vonage 1/2 hour policy. You'd think that a business customer could get a little better support, but here I am, back on hold, waiting for some random person to pick up the phone to help me with my caller-id problem.
12:34PM Still on hold with no idea where I'm going. So, one hour and most of my issues are fixed, not bad. Not all that great, but not bad. Back to the /. news.
12:45PM Don't know what's going on with the hold, but I'm betting someone in India can actually solve my little caller-id problem and that I don't really need to be on hold. Hanging up.
Read The Full Thread: Motorola VT2442 Ear splittingly loud inbound
• Just received the VT2442 last week. At first was running it downstream of a Netgear
• the setting is controllable only by vonage as you can see. they don't allow access
• I am having this problem on my VT2442 also. I will attempt to phone Vonage tomorrow
• I wonder if it's a systemic problem with this unit. It's enough to make me cancel
• Oh well, close to 1 hour waiting on hold. 30 minutes with customer care, than 20
• My probably definately related to cellular users as well. It was MUCH worse taking
• If you call them back, just have them set the RX GAIN to -7 and the RX Gain ANALOG to
• schatley's right on this one - the VT2442 is brand new, hasn't even been out for
• where did you get that information from? there are several posts with references
schatley posted "11:34AM Alright, trying to contact Vonage right now to fix the loud volume issue" on 04/10/2006 |
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