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Vonage 004 means you have an IP but cannot reach the Vonage servers. Just because you have



004 means you have an IP but cannot reach the Vonage servers. Just because you have an IP does not mean you have the correct IP for your network. It is very possible whoever set it up for you did assign the Vonage adapter with a static IP that would work with the Linksys router.

So 3 things you can try here.

1) Using a paper clip or pencil point, Press and Hold the Reset button which is located the back of the VDV21 for 10 - 15 seconds while it is powered up. (This is the quickest and most painless method to correct your problem if the issue is related to having the wrong IP for your new network statically assigned)

2) Make sure the Vonage adapter is either set for DHCP or change it's 3rd octet to 0 (192.168.0.x vs 192.168.1.x)

3) Log into your D-Link router and change the LAN IP from 192.168.0.1 to 192.168.1.1. Save the change. You may have to either reboot your PC or do an ipconfig /release ipconfig /renew in order to get the new network IP address.

In order to log into your VDV21, you need to connect a PC to the Yellow LAN port on the back of the VDV21. The PC must be set for DHCP so that it gets a 192.168.15.2 address. Once it has this address, in your web browser go to htp://192.168.15.1

Log in with a username of router and password of router.

Here is the help section for the Web interface.
http://www.vonage.com/support.php?keyword=VPortal_WebUI



Read The Full Thread:

D-Link DIR-628 with Vonage VDV21-VD


Ok, I used to have a WRT54GS Linksys router and i ended up buying a D-Link DIR-628
For most other D-Link routers of recent vintage, you need to disable a feature
Also make sure that you didn't set a static IP on the Vonage adapter. If you did,
is there a place where i can find the default login settings for the Vonage router?
ok. i did all these steps 1 by 1 and nothing changed till the last step. Reset
The error messages you're seeing basically say that the V-Portal can't access
Thanks for these comments. I now have my network up and running. I had given up on

VonTechMgr posted "004 means you have an IP but cannot reach the Vonage servers. Just because you have" on 04/19/2009

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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